Outlook Outlook '03 unable to receive/send email until..

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Hello Everyone:
This would be my first post. This forum looks well organized and thought I'll join in the fun! :)
My CEO's Outlook 2003 is unable to receive and send mails until he presses the Send/Receive button in Outlook.
It always stays offline, eventhough you had chosen Connect.

Outlook Repair, reinstallation (but not removed) has been done to no avail.
TRied to run ScanOST but prompted "you must be online to do this"
Recreated email profile but the server's name could not be resolved (you could ping it though OK).
He has Internet connection.

Any ideas?
Thanks!
Viper
 
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