Outlok 2003 won't recognize name in contact list when addressing e

  • Thread starter Thread starter NonTechie
  • Start date Start date
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NonTechie

I recently installed Windows 7 and reinstalled Office 2003. Now when I
address an email by someone's name who is in my contact list, it does not
recognize it to enter the email address. Ditto for a distribution list name.
How do I get it to work correctly again (which it was doing under Windows XP)?
 
When I click to To button a window came up that said "The address list could
not be displayed. The Contacts folder associated with this address could not
be opened .... "

I did not make a new profile. I entered "profile" under help and selected
"Add an Outlook e-mail profile" which said "Open the Mail Setup dialog box."
I couldn't find that. Where is it?

Diane Poremsky said:
Do you see the names when you click the To button?
Did you make a new profile?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

NonTechie said:
I recently installed Windows 7 and reinstalled Office 2003. Now when I
address an email by someone's name who is in my contact list, it does not
recognize it to enter the email address. Ditto for a distribution list
name.
How do I get it to work correctly again (which it was doing under Windows
XP)?
Click to expand...
Click to expand...
 
NonTechie said:
When I click to To button a window came up that said "The address list
could
not be displayed. The Contacts folder associated with this address could
not
be opened .... "

I did not make a new profile. I entered "profile" under help and selected
"Add an Outlook e-mail profile" which said "Open the Mail Setup dialog
box."
I couldn't find that. Where is it?
Click to expand...

Control Panel-Mail-Show Profiles-Add
 
The profile is messed up. You may be ok with the old one if you fix the
address book.

Tools, Email accounts, view or change address books - select the outlook
address book and click change. Remove the contacts folder(s) and close.
Right click on the contacts in your folder list (Ctrl+6 to view the contact
list) and choose properties. Enabled each folder you want to use as an
address list on the Address book tab.

Otherwise, go to control panel, mail to view the profile. See
http://www.outlook-tips.net/beginner/connect_pst.htm for help using the old
pst in a one profile. I would try the above first - only make a new profile
if you can't fix it or if you have other problems with outlook.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

NonTechie said:
When I click to To button a window came up that said "The address list
could
not be displayed. The Contacts folder associated with this address could
not
be opened .... "

I did not make a new profile. I entered "profile" under help and selected
"Add an Outlook e-mail profile" which said "Open the Mail Setup dialog
box."
I couldn't find that. Where is it?

Diane Poremsky said:
Do you see the names when you click the To button?
Did you make a new profile?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

NonTechie said:
I recently installed Windows 7 and reinstalled Office 2003. Now when I
address an email by someone's name who is in my contact list, it does
not
recognize it to enter the email address. Ditto for a distribution list
name.
How do I get it to work correctly again (which it was doing under
Windows
XP)?
Click to expand...
Click to expand...
Click to expand...
 
Thanks, Diane. I got lost. I followed the instructions in the paragraph
starting "Tools,...". (I assumed that is the one you meant when you said "try
the above first." I assumed you meant also to click Finish after close. I
then right clicked on the contacts in the folder list, chose properties. and
clicked Outlook Address Book. That is where I got lost. How do I enable each
folder I want to use?

This seems complicated. It was working fine before I installed Windows 7 (I
had Winidows XP before) and reinstalled Office 2003.

Any help would be most appreciated.

Diane Poremsky said:
The profile is messed up. You may be ok with the old one if you fix the
address book.

Tools, Email accounts, view or change address books - select the outlook
address book and click change. Remove the contacts folder(s) and close.
Right click on the contacts in your folder list (Ctrl+6 to view the contact
list) and choose properties. Enabled each folder you want to use as an
address list on the Address book tab.

Otherwise, go to control panel, mail to view the profile. See
http://www.outlook-tips.net/beginner/connect_pst.htm for help using the old
pst in a one profile. I would try the above first - only make a new profile
if you can't fix it or if you have other problems with outlook.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

NonTechie said:
When I click to To button a window came up that said "The address list
could
not be displayed. The Contacts folder associated with this address could
not
be opened .... "

I did not make a new profile. I entered "profile" under help and selected
"Add an Outlook e-mail profile" which said "Open the Mail Setup dialog
box."
I couldn't find that. Where is it?

Diane Poremsky said:
Do you see the names when you click the To button?
Did you make a new profile?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I recently installed Windows 7 and reinstalled Office 2003. Now when I
address an email by someone's name who is in my contact list, it does
not
recognize it to enter the email address. Ditto for a distribution list
name.
How do I get it to work correctly again (which it was doing under
Windows
XP)?
Click to expand...
Click to expand...
Click to expand...
 
How do I enable each folder I want to use?
Click to expand...

You must enable it individually for each contact folder you have by
right-clicking that folder, selecting Properties, then clicking the Outlook
Address Book tab and checking the "Show this folder..." box.
 
Thanks, Brian. I did all that. I only have one contacts folder. But the
problem still exists. When I enter a name or a distribution list in the To
box for a new email, it does not to to the contact folder to get the email
address.

So I am still stuck. Can you give any other suggestions?
 
Thanks, Brian. I did all that. I only have one contacts folder. But the
problem still exists. When I enter a name or a distribution list in the To
box for a new email, it does not to to the contact folder to get the email
address.

So I am still stuck. Can you give any other suggestions?
Click to expand...

I'd start over with a completely new mail profile. If that doesn't work, I'm
out of ideas.
 
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