OT: regarding my internet and ISP

  • Thread starter Thread starter Rahman
  • Start date Start date
R

Rahman

Hi Guys,

I have bought a new pc and one of the problems I am faced is the internet is
getting disconnected so often like 10 -15 times
in a 1 to 2 hours time i am using it. it brings the message:

ISP DOESN NOT SUPPORT MODEM ON HOLD.
IF YOU ACCEPT INCOMMING CALL YOUR INTERNET CONNECTION WILL BE TERMINATED. DO
YOU WANT TO ACCEPT THE CALL?

YES AND NO.

Even I select NO the internet is getting dis-connected.

I have never had this issue before. My internet was not getting DC for hours
even I was keeping some downloads till morning.
I don't know what the cause is. Is it my new PC modem which has the issue
or really my ISP has changed some stuff ...?

how can i resolve this issue?

regards

RA
 
Hi Guys,

I have bought a new pc and one of the problems
microsoft.public.windowsxp.hardware
microsoft.public.windowsxp.perform_maintain

I am faced is
the internet is getting disconnected so often like 10 -15
times in a 1 to 2 hours time i am using it. it brings the
message:

ISP DOESN NOT SUPPORT MODEM ON HOLD.
IF YOU ACCEPT INCOMMING CALL YOUR INTERNET CONNECTION WILL BE
TERMINATED. DO YOU WANT TO ACCEPT THE CALL?

YES AND NO.

Even I select NO the internet is getting dis-connected.

I have never had this issue before. My internet was not
getting DC for hours even I was keeping some downloads till
morning.
I don't know what the cause is. Is it my new PC modem which
has the issue
or really my ISP has changed some stuff ...?

how can i resolve this issue?

regards

RA
Click to expand...
 
Rahman said:
ISP DOESN NOT SUPPORT MODEM ON HOLD.
IF YOU ACCEPT INCOMMING CALL YOUR INTERNET CONNECTION WILL BE TERMINATED. DO
YOU WANT TO ACCEPT THE CALL?

YES AND NO.

Even I select NO the internet is getting dis-connected.

I have never had this issue before. My internet was not getting DC for hours
even I was keeping some downloads till morning.
I don't know what the cause is. Is it my new PC modem which has the issue
or really my ISP has changed some stuff ...?

how can i resolve this issue?
Click to expand...

Maybe the problem is in your telephone line rather than in your
computer. When you are on the line, connected to internet, and somebody
calls your phone number, the phone company has a service which means
that they send some signals to your phone, but these signals are now
received by your modem instead.

The signals are usually used to signal to you that there is another
person trying to call you, and if you have a modern telephone you can
choose to put the first call on hold and accept the new call.

The solution is simple, there is a code you can dial, if you have a
digital telephone, to disable this service, so you are not interrupted
by this service.

The code is different in different countries, I think, so you have to
find out the code for your country to disable this interrupt service.

Ask other modem users in your country what code you must dial to do
this, if this is the cause of your problems.
 
Thanks mate,

I will confirm this issue ... but I never had this problem until buying this
new PC ... as I mentioned I was connecting
without any dis-connection till morning .... Is there any setting I can
Check in my modem setting to ignore any signals??

regards

RA
 
Rahman said:
I will confirm this issue ... but I never had this problem until buying this
new PC ... as I mentioned I was connecting
without any dis-connection till morning .... Is there any setting I can
Check in my modem setting to ignore any signals??
Click to expand...

Of course, there may be another cause, but you should do this setting in
any case as it can disrupt the internet connection, if you have that
kind of service in your telephone net.

10 years ago they modernized the local phone station close to where I
lived, introducing these new services, and I was informed by other modem
users that it was important to turn it off.

It is simple to do, just pick up the phone, you need a modern button
phone, and push 4-6 buttons. The code to send can often be found in your
telephone directory book, under extra services or something like that.
In my case I could send a certain code once and it disabled the call
waiting service for all calls in the future.

To find out more about this you can make a google search for
"turn off call waiting" and you will see that a lot of modem owners have
had problems with this, and there are settings you can do to your phone
line or the modem to disable it. (only some modems have this
possibility)

Read more than one article about it, there are different views and
advices given, phone systems and codes are different in different parts
of the world. Many of the articles you find in this search will lead you
to other modem related advice and resources.

But you say these problems started when you bought a new computer, that
makes it less likely that this is the problem.

I wonder if you bought a new modem too, or if you still use the modem
you used before. Try another modem and see if the problem disappears.

And it can, of course, be some other problems in the new computer which
cause these problems.
 
thank you very much Roger, you are the champ!!!

I think it worked ...

it is almost couple of hours i didn't disconnected.

many thanks

RA

for Sydney it was #43#
 
Thanks mate,

I will confirm this issue ... but I never had this problem until buying this
new PC ... as I mentioned I was connecting
without any dis-connection till morning .... Is there any setting I can
Check in my modem setting to ignore any signals??
Click to expand...

Most likely the new PC has a v92 modem. You can use an initialization
string to slave it down to v90 protocol. For most v92 modems, +MS=V90
is a good initialization string. If that one doesn't work, look
through the database at modemhelp.org to find one for your modem
brand.

In XP, Control Panel>Phone and Modems>Modems>Properties>Advanced will
take you to the extra initialization commands box.
 
Most likely the new PC has a v92 modem. You can use an initialization
string to slave it down to v90 protocol. For most v92 modems, +MS=V90
is a good initialization string. If that one doesn't work, look
through the database at modemhelp.org to find one for your modem
brand.
Click to expand...
In XP, Control Panel>Phone and Modems>Modems>Properties>Advanced will
take you to the extra initialization commands box.
Click to expand...

I just shelled out for a USR external v92 and I don't have any problems in
disconnection upon receiving phone calls. I did not setup to take calls though.

If the ISP the OP uses doesn't support v92 then throttling back to v90 is
probably a good solution. If the ISP does support v92 there are advantages that
will be lost if backing down to v90:

"What kind of improvements does V.92 offer?

V.92 offers exciting features and improvements over the old V.90 standard. These
features may not immediately be available with all ISPs. Contact your ISP to
find out when they will be updating their servers to include V.92 technology:

Modem on Hold

Modem on Hold "suspends" your online session for incoming calls and returns to
your online activities after your conversations without redialing. Please note
that Call Waiting service from your telephone company is required.

(This might be worth setting up)

Quick Connect

Quick Connect "remembers" line conditions from the previous session, bypasses
portions of the training sequence, and gets you online faster. Reduce your
dial-up connection time as much as 50%!

(I can attest to this. My old Best Data external was a dog at connecting!)

V.PCM

This enhancement makes the online experience faster and better for those who
send information instead of just Web surfing. If you're a gamer, you'll be able
to send your commands at greater speed than your opponents who have outdated
modems! V.PCM Upstream reaches upstream speeds up to 48 Kbps and lets you choose
either the fastest downstream speed (up to 53 Kbps) or a "balanced" connection
of downstream and upstream communication."

(I'd hate to see the upload speed of the Best Data modem)

If the OP is still here, what brand of modem and v and what OS are you using?
Surely there is a way to fix this and still get great upload speeds, if your ISP
supports it. Mine does on one line, but not on the other connection line.
 
Roger said:
Rahman wrote:

Call waiting service is on by default, if it is available from your
phone company. If you turn it off it should be off until you enable it
again.
Click to expand...

My phone company (and a great many others) charges an additional fee for
call waiting. That's what the note is about. . .

Susan
 
thanks Suzanne,

Looks like it ddidn't work ... though i was believing it has worked ... I am
trying to implement the initialisation string .. let you
guys know how i am going ...

by the way the thing REM recommends is great but I don't know what he means
by "Call Waiting service from your telephone company is required"
isn't call waiting on by default??

RA
 
Rahman said:
Looks like it ddidn't work ... though i was believing it has worked ... I am
trying to implement the initialisation string .. let you
guys know how i am going ...
Click to expand...

Maybe you can borrow equipment to do some substitution testing.

Try another computer and modem on your phone line, to see if there is
something wrong with the phone line.
(Sometimes the phone company installs more than one phone on the same
physical line using high frequency modulated carrier, and that makes
these artificial phone lines less suited for modems. If there is more
than one phone line in your house, and if one connection is good and the
others are bad, that is usually the problem)

Try another modem on your phone line, or try your equipment on a friends
phone line. By substitution of another modem, another phone line,
another computer, you can find out where the fault is.
by the way the thing REM recommends is great but I don't know what he means
by "Call Waiting service from your telephone company is required"
isn't call waiting on by default??
Click to expand...

Call waiting service is on by default, if it is available from your
phone company. If you turn it off it should be off until you enable it
again.

Continue to eliminate possible faults until you find the main reason for
the current problems. (there could be more than one fault and you can
fix all of them while you are at it)
 
by the way the thing REM recommends is great but I don't know what
he means by "Call Waiting service from your telephone company is
required" isn't call waiting on by default??
Click to expand...

Not usually, at least in the US; it's a feature you can buy on its
own or as part of a package. Maybe it's on by default down under, I
dunno.

This reminds me of some comedian's (Johansen's?) prediction that in
the future, the phone would be capable of returning a buzzing signal
to let the caller know the phone engaged and he should call back
later. He also predicted that it would someday be possible to have
milk delivered to your very doorstep, depending on how much you
need.
 
"Rahman" <[email protected]> wrote:
Click to expand...
by the way the thing REM recommends is great but I don't know what he means
by "Call Waiting service from your telephone company is required"
isn't call waiting on by default??
Click to expand...

I haven't done mine yet either, but there might be software to install to handle
the temp disconnection, talk, reconnect. I'm not even sure how it works. And my
call waiting might have been turned off, which is why I don't have the problem
you do right now.

What brand of modem and operating system are you using?

I have a USR external & XP. I read a bit about setting it up (the software) on
the USR page, but I don't really think I'll use it.
 
Susan said:
My phone company (and a great many others) charges an additional fee for
call waiting. That's what the note is about. . .
Click to expand...

The call waiting service is technically enabled in your local phone
exchange by default, but you need a special device to use it. If you do
not pay a fee for the special device you cannot use it but the signals
are sent on your phone line anyway, causing problems for modems.
So it needs to be disabled by sending a code to the local phone exchange
station, if you use a modem.

That is how it works in my country.

And we export phone exchange systems all over the world, so it is very
likely that it works in similar ways all over the world.
 
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