OT: question about norton systemworks 2003

  • Thread starter Thread starter Stephen Larivee
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Stephen Larivee

At work we are using Windows 2000. We seem to have a lot of problems when
people bring in a 3.5 disk from home. Using Win 98, I could do a scan disk
and sometimes a defrag and that might allow me to retrieve a file that
seemed otherwise lost. I am not having much luck doing the same thing in
Windows 2000.

We have been thinking of getting Norton Systemworks 2003 or 2004 to see if
that might help. From reading on their web site, I can not see anything
that suggest they have any features that would work with a diskette. They
also do not offer a trial version of the software. I hate to buy it if it
does not do what I want.

Does anyone know if Systemworks has any utilities that might help us with
diskettes???

PS. We discourage people from using diskettes at work. But sometimes
someone still brings something in that way that we need. So simply telling
people not to use diskettes will not work for us.

Thanks
 
Stephen said:
At work we are using Windows 2000.
Click to expand...

So why are you posting in a Windows XP group, then?

We seem to have a lot of problems
when people bring in a 3.5 disk from home. Using Win 98, I could do
a scan disk and sometimes a defrag and that might allow me to
retrieve a file that seemed otherwise lost. I am not having much
luck doing the same thing in Windows 2000.

We have been thinking of getting Norton Systemworks 2003 or 2004 to
see if that might help.
Click to expand...

Bad move - very bad move. The last thing you want to install on a business
system is Norton System Wiper. It causes more problems than it solves - not
that it solves any.

From reading on their web site, I can not
see anything that suggest they have any features that would work with
a diskette. They also do not offer a trial version of the software.
I hate to buy it if it does not do what I want.

Does anyone know if Systemworks has any utilities that might help us
with diskettes???
Click to expand...

System Works doesn't (work that is).
 
Stephen Larivee said:
Does anyone know if Systemworks has any utilities that might help us with
diskettes???
Click to expand...

OK. I just checked mine for you. I have never used this utility, but
the answer is "Yes". "Norton Disk Doctor" is supposed to scan and
repair (if it can) any disk on your computer. An A: drive icon does
show up as one of the disks it will scan.

Be forewarned that if you have a multi-card reader like I do, then you
might have 4 additional "removable disks" besides a CD drive & a DVD
drive. In my case, Norton Disk Doctor doesn't quite get what they
are, & thinks they are hard drives. Before you can get to where you
can check your A: drive, you have to press "OK" for each warning that
comes up for each of the 4 disks mentioned (the window says for each
that Disk Doctor won't be able to read the hard drive, and that you
need to check the cable connection). Then finally you can use the
program to check your A: drive (or other drives).
 
Cerridwen said:
So why are you posting in a Windows XP group, then?
Click to expand...

Well, he did include an "OT" (Off Topic) in front of the title of his
post. I don't usually mind posting of off topic material if they put
the OT right there in front of the title like he did.

Ans by the way, your reply here did not include the "OT" in the title
like he posted, and thus this it started a brand new thread.
 
Big said:
Well, he did include an "OT" (Off Topic) in front of the title of his
post. I don't usually mind posting of off topic material if they put
the OT right there in front of the title like he did.

Ans by the way, your reply here did not include the "OT" in the title
like he posted, and thus this it started a brand new thread.
Click to expand...

Erm, that's because it wasn't there to begin with....
 
Cerridwen said:
Erm, that's because it wasn't there to begin with....
Click to expand...
I'm still chuckling over people having trouble
with NSW 2003...... I gave up trying to uninstall mine.
I disabled it and installed NSW2004, which has its own
set of unfixable LiveUpdate bugs. Come end of this service
year, I'l jumping ship and buying elsewhere.
 
Thanks a lot. Norton could prove useful to us at work with our diskette
situation.

Thanks again.
 
Well, he did include an "OT" (Off Topic) in front of the title of his
post. I don't usually mind posting of off topic material if they put
the OT right there in front of the title like he did.

Ans by the way, your reply here did not include the "OT" in the title
like he posted, and thus this it started a brand new thread.
Click to expand...
[/QUOTE]

Cerridwen said:
Erm, that's because it wasn't there to begin with....
Click to expand...

Errr hmmm. that is weird. here is the captured & pasted title of
his post when I do a reply to him:

Re: OT: question about norton systemworks 2003
 
Stephen Larivee said:
Thanks a lot. Norton could prove useful to us at work with our diskette
situation. >Thanks again.
Click to expand...

I should add a couple of things. I have 2004, & it is rock-solid on
Windows XP so far. However, you have Win 2000. I don't know anything
about that.

I have several Norton/Symantec products (SystemWorks 2004, Norton
Personal Firewall 2004, & Norton Ghost 2003 (no Ghost 2004 available I
don't think).

I have seen some people complain about the capabilities of the
anti-virus & part of SystemWorks & the Personal Firewall. So far I
have had no problems, and always get an update for the anti-virus &
the firewall when I check once a week

A nice feature with 2004 is the password manager. This has saved me
countless keystrokes, filling in most forms with all of my personal
info, and it does about 99% of a website's login IDs & passwords. I
really like this feature.

I have no complaint about how their software performs presently in the
year 2004. However, I do have a strong compliant about their
technical help policy. Frankly, it sucks big-time.

As far as technical help:
- 1st, they do not support any newsgroup in usenet. They did years
ago before Win XP, judging by the Symantec newsgroup titles I see.

- 2nd, to call them voice for technical assistance, it is $29.95 per
incident (That's what their website says "per incident"). There is
nothing listed costing less than that for voice support. There is no
more pay by the minute 1-900 line as far as I know.

- 3rd, yes, you can send them an email for tech support, & they will
answer. Just remember though that I found it very difficult to find
where to send them a message off of their website - I believe they
purposely make even that avenue of tech help hard to find - they want
you to use their (4th) website for tech help - it does have a lot tech
help available & a search feature. However, if you are non-techie,
even some solutions would be hard for you to do.

Like their software, hate their tech help policy. I do not blame them
for not having completewly free voice support, but 5 cents short of
$30 is ridiculous. If you need instant help, you are going to have to
pay. For a company that is running it, maybe that isn't so bad, but
for an individual it sucks.

P.S. I'd like to add this: I did have SysWrks 2003, and I did have a
problem with updates after a Win XP re-install. I was pretty green.
I couldn't find a solution on their web site, & I couldn't find their
email address for tech help, & I wasn't going to pay a mountain for
voice tech help. So I was stuck without virus updates for several
months.
*** I only upgraded because they make it very cheap to do so. I got
SysWrks 2004, plus free with it was the Personal Firewall, all for
like $10 to $15 after double rebates (rebate for pre-owning & rebate
for buying at that store). And that gives me a years worth of
updates. So I gambled (I'm a gambling man) for a few bucks and it
has worked rock-solid since the upgrade. If I wasn't already tied
into it, I wouldn't have bought it after knowing about their tech help
policy.
 
You said almost all, Mac, and I walked in those same
footsteps. But I have to add one thing: some of their
'solutions' are worse than the disease. In NSW 2004, I can
live update everything except the Live Update portion
itself. That gives a "LU1848" error message, and after
three goarounds with their so-called 'help', they sent me
instructions for fixing it. Printing out the full instructions
takes about 25 pages to wade through. And by the way, it is
*impossible* to uninstall completely. You can't even wipe
them off your machine and start again. And they don't give a
damn.
Bill Lurie
 
Stephen said:
Thanks a lot. Norton could prove useful to us at work with our
diskette situation.

Thanks again.
Click to expand...

If you don't mind the hundreds of hours of system downtime whilst you fix
everything it screws up, then yes it will.
 
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