OT: Newegg kicks arse. It really really does.

  • Thread starter Thread starter Sean
  • Start date Start date
S

Sean

I bought a refurbished FIC Radeon 9700 Pro from Newegg.com, and had it
overnighted. (i needed ASAP). Once installed, the card had HORRIBLE
artifacts on the screen. I called up Newegg thinking i had a small fight on
my hands to return it, for them to waive the restocking fee (because its a
refund, not a repair or replacement) and put that credit towards another
video card (not refurbished, different video card all together). Well, they
argreed to that, but not only that, but they said they'd upgrade me to
overnight shipping for free. This is what should happen.

Wonderful customer service.

-Sean
 
Sean said:
I bought a refurbished FIC Radeon 9700 Pro from Newegg.com, and had it
overnighted. (i needed ASAP). Once installed, the card had HORRIBLE
artifacts on the screen. I called up Newegg thinking i had a small fight on
my hands to return it, for them to waive the restocking fee (because its a
refund, not a repair or replacement) and put that credit towards another
video card (not refurbished, different video card all together). Well, they
argreed to that, but not only that, but they said they'd upgrade me to
overnight shipping for free. This is what should happen.

Wonderful customer service.

-Sean
Click to expand...
I wish I could say the same but I'm having the exact opposite experience
with Newegg.
They had a Thanksgiving Day sale from which I ordered an Antec 1080amg case
which was to be shipped via Fedex ground.
The tracking info showed that it was picked up from Newegg 11/28 and arrived
at a Fedex facility in NJ. The scheduled delivery date was SUPPOSED to be
around 12/3 or 12/4. That day past and no delivery. So I went back to the
tracking site and it still showed that the pkg arrived at fedex 11/28 but
showed no more movement of the pkg. OK, I'm a patient guy. I figure give
Fedex the benefit of the doubt. After all, many online retailers had
Thanksgiving Day sales so maybe Fedex was behind schedule which I could
understand.
Finally after another week I decided to call Newegg customer service and
explain the situation described above. In Newegg's defense I have to say
that the young lady I spoke to was very pleasant and helpful. She put me on
hold and contacted Fedex. She then came back on the line and said that
Fedex had lost the pkg and she would get back to me. About a couple hours
later I received an email saying that Fedex was looking into the situation
and the I would be kept posted. That was the last I heard from them. I let
over 2 weeks go by because I work in retailing and the Holiday season is a
busy time. Therefore, I didn't have much time to contact customer service.
Also, I figured it wouldn't be a good time to contact Newegg before
Christmas since the cust. serv. people would be quite busy. So I made a
second call to them a few days after Christmas and explained to the rep
about the conversation I had during the first call and that I have not heard
any info from them. She then explained that they were still working with
Fedex to get the situation resolved. I asked how long does this usually
take and I couldn't get a straight answer. She then suggested I could
contact customer service by email. Since I've been busy the past few days I
have not been able to email them, but will most likely do so in a couple
days or so.
Now, you all may be asking, well since Fedex lost your pkg shouldn't your
beef be with Fedex and not Newegg. I don't blame Newegg for my pkg being
lost. However, it is a retailer's or vendor's responsibility to get the
goods to the customers. I work in a shipping dept for a retailer in which
we ship merchandise to our customers. If a pkg becomes lost by UPS during
transit, we ship out a replacement and file a claim with UPS for the lost
merchandise. This is what Newegg should have done. After the first call I
made they should have said, "sorry sir, Fedex lost your pkg, we will send
you a new item tommorrow" or at the very least no more than week after
Fedex could still not find the pkg. They could have then filed a claim with
Fedex to get reimbursed for the lost pkg.
They should learn a lesson from Amazon.com. A pc game I had ordered was
lost in the mail. They sent out a replacement via 2nd day air (the original
pkg was shipped ground).
Bottom line, Newegg has my money but I still don't have my pc case.
It's a shame since I am in the stage of building my own pc and was thinking
of buying many of the parts from Newegg since they seem to get rave reviews
such as the one I'm responding to. This was my first experience dealing
with Newegg and probably will be my last. That is the beauty of our free
market society. Online retailers are a dime a dozen and I don't have to
depend just on Newegg.
 
I learned my lesson. I only buy from Newegg. Been jacked around trying to
save a few dollars at other places too much. They are fast!

-Kent
 
If you paid by credit card, call the bank and dispute the charge.
You only have a limited time to dispute, from original date of charge.
They have your money and you have no Antec case.
 
Tod said:
If you paid by credit card, call the bank and dispute the charge.
You only have a limited time to dispute, from original date of charge.
They have your money and you have no Antec case.


its me days call
Click to expand...
Yes, call your credit card company asap; you don't need to loaning NewEgg
any money. Let us know what happens bro.
 
Sorry about your experience. I have nothing but praise for Newegg in my
many dealing with them. Did you ask for them to ship another? If not, you
need to ask the right questions.

John
 
Kent_Diego said:
I learned my lesson. I only buy from Newegg. Been jacked around trying to
save a few dollars at other places too much. They are fast!

-Kent
Click to expand...

No kidding. Someone somewhere (wish i had the link) received a package from
GoogleGear.com (now ZipZoomFly). Now, i've ordered from them before a few
times, and received good service. However, this guy ordered RAM from them.
What did he get? He got the RAM alright. He got it in just a mailing
envelope with NO PADDING, NO Anti-static bag, NO NOTHING. Just the RAM
DIMM. It was DOA, of course. Newegg spends a fortune on padding, boxes,
and peanuts. I'm a bit surprised on how well most of my packages arrive, i
have to dig for the item there's so much padding. Newegg.com, i lova ya!
 
I wish I could say the same but I'm having the exact opposite experience
with Newegg.
They had a Thanksgiving Day sale from which I ordered an Antec 1080amg case
which was to be shipped via Fedex ground.
The tracking info showed that it was picked up from Newegg 11/28 and arrived
at a Fedex facility in NJ. The scheduled delivery date was SUPPOSED to be
around 12/3 or 12/4. That day past and no delivery. So I went back to the
tracking site and it still showed that the pkg arrived at fedex 11/28 but
showed no more movement of the pkg. OK, I'm a patient guy. I figure give
Fedex the benefit of the doubt. After all, many online retailers had
Thanksgiving Day sales so maybe Fedex was behind schedule which I could
understand.
Finally after another week I decided to call Newegg customer service and
explain the situation described above. In Newegg's defense I have to say
that the young lady I spoke to was very pleasant and helpful. She put me on
hold and contacted Fedex. She then came back on the line and said that
Fedex had lost the pkg and she would get back to me. About a couple hours
later I received an email saying that Fedex was looking into the situation
and the I would be kept posted. That was the last I heard from them. I let
over 2 weeks go by because I work in retailing and the Holiday season is a
busy time. Therefore, I didn't have much time to contact customer service.
Also, I figured it wouldn't be a good time to contact Newegg before
Christmas since the cust. serv. people would be quite busy. So I made a
second call to them a few days after Christmas and explained to the rep
about the conversation I had during the first call and that I have not heard
any info from them. She then explained that they were still working with
Fedex to get the situation resolved. I asked how long does this usually
take and I couldn't get a straight answer. She then suggested I could
contact customer service by email. Since I've been busy the past few days I
have not been able to email them, but will most likely do so in a couple
days or so.
Now, you all may be asking, well since Fedex lost your pkg shouldn't your
beef be with Fedex and not Newegg. I don't blame Newegg for my pkg being
lost. However, it is a retailer's or vendor's responsibility to get the
goods to the customers. I work in a shipping dept for a retailer in which
we ship merchandise to our customers. If a pkg becomes lost by UPS during
transit, we ship out a replacement and file a claim with UPS for the lost
merchandise. This is what Newegg should have done. After the first call I
made they should have said, "sorry sir, Fedex lost your pkg, we will send
you a new item tommorrow" or at the very least no more than week after
Fedex could still not find the pkg. They could have then filed a claim with
Fedex to get reimbursed for the lost pkg.
They should learn a lesson from Amazon.com. A pc game I had ordered was
lost in the mail. They sent out a replacement via 2nd day air (the original
pkg was shipped ground).
Bottom line, Newegg has my money but I still don't have my pc case.
It's a shame since I am in the stage of building my own pc and was thinking
of buying many of the parts from Newegg since they seem to get rave reviews
such as the one I'm responding to. This was my first experience dealing
with Newegg and probably will be my last. That is the beauty of our free
market society. Online retailers are a dime a dozen and I don't have to
depend just on Newegg.
Click to expand...
I see your point, but on the flip side of it, I see that:

A) Fedex is a fairly clumsy service. I live in Alaska, and neither
Fedex or UPS has ground service to Alaska from CONUS. Apparently,
Fedex does not know that, because often when shipping things in, they
get stuck as a dead package, because they make it just far enough that
nobody knows what to do with it. No matter how much you tell the
vendor this, they will still ocasionally send product Fedex ground to
Alaska. You would think Fedex would know that they can't do it. Add
to this the fact that their business about triples during the holliday
season, so they are either overworked, or they hire-on temporary
workers, which obviously are less trained than would be nessisary.
Heck, they can't even figure out what cities in Alaska they have
service to or not.

B) Because of A, how much product do you think Newegg will have
outstanding if they do this for every package that Fedex loses? I can
see them being reluctant to ship something out, knowing they are
probably going to get it back, probably AFTER the holiday season.

I for one, when presented with a problem such as your, have learned
that being polite and positive, yet letting them know exactly what it
will take to make the deal right, seems to work flawlessly, if you are
reasonable. Sometimes all you have to do is ask.

If all else fails, there's bbb.org, works every time!




You should start drinking prune juice and KY jelly cocktails right now,
that will make things a lot smoother.
-Felatio Love
 
GTD said:
I see your point, but on the flip side of it, I see that:

A) Fedex is a fairly clumsy service. I live in Alaska, and neither
Fedex or UPS has ground service to Alaska from CONUS. Apparently,
Fedex does not know that, because often when shipping things in, they
get stuck as a dead package, because they make it just far enough that
nobody knows what to do with it. No matter how much you tell the
vendor this, they will still ocasionally send product Fedex ground to
Alaska. You would think Fedex would know that they can't do it. Add
to this the fact that their business about triples during the holliday
season, so they are either overworked, or they hire-on temporary
workers, which obviously are less trained than would be nessisary.
Heck, they can't even figure out what cities in Alaska they have
service to or not.

B) Because of A, how much product do you think Newegg will have
outstanding if they do this for every package that Fedex loses? I can
see them being reluctant to ship something out, knowing they are
probably going to get it back, probably AFTER the holiday season.

I for one, when presented with a problem such as your, have learned
that being polite and positive, yet letting them know exactly what it
will take to make the deal right, seems to work flawlessly, if you are
reasonable. Sometimes all you have to do is ask.

If all else fails, there's bbb.org, works every time!
Click to expand...

Just a comment, more of a vent actually. Ordered a bunch of parts from
various places--had it all sent ground. The stuff from Newegg arrived
overnight. Most of the rest arrived on the fifth day. One item,
FedExed, was doing fine until it got to Hartford (I'm 20 miles or so
north of Hartford). It didn't arrive. Checked the tracking and it's on
the truck for Providence. Later that night it's in Providence. Later
it's on the way back to Hartford. This morning it's on the truck for
delivery from Hartford. That was 12 hours ago and still no part. I
suspect that it's going to go somewhere else before it finally
arrives--normall stuff to here goes through Granby, and the Hartford
driver has taken it to the wrong address (there are several streets in
the Hartford area with very similar names).

In fairness, I had a chair sent UPS a while back. It sat in Gary
Indiana fo a month for some reason.
 
Sean said:
No kidding. Someone somewhere (wish i had the link) received a
package from GoogleGear.com (now ZipZoomFly). Now, i've ordered
from them before a few times, and received good service. However,
this guy ordered RAM from them. What did he get? He got the RAM
alright. He got it in just a mailing envelope with NO PADDING, NO
Anti-static bag, NO NOTHING. Just the RAM DIMM. It was DOA, of
course. Newegg spends a fortune on padding, boxes, and peanuts.
I'm a bit surprised on how well most of my packages arrive, i have
to dig for the item there's so much padding. Newegg.com, i lova
ya!
Click to expand...

The three or four items that I orderd from Googlegear, the packages
and
content were damaged. No more.
 
Hi 999,
Sorry about your problem with Newegg/FedEx but I have had nothing but
excellent service from Newegg. Occasionally I pay a bit more to deal with
them. I'd suggest that you contact Newegg and pleasantly suggest /ask them
to send you another case. If that doesn't work contact your credit card
bank. Please keep us informed.
 
In fairness, I had a chair sent UPS a while back. It sat in Gary
Indiana fo a month for some reason.
Click to expand...

I'm picturing some moron at UPS, sitting in YOUR chair, looking
through paperwork, trying to find the chair that seems to have
disapeared (also Your Chair)


You should start drinking prune juice and KY jelly cocktails right now,
that will make things a lot smoother.
-Felatio Love
 
GTD said:
I'm picturing some moron at UPS, sitting in YOUR chair, looking
through paperwork, trying to find the chair that seems to have
disapeared (also Your Chair)
Click to expand...

ROF,L--that's a good one.
 
I learned my lesson. I only buy from Newegg. Been jacked around trying to
save a few dollars at other places too much. They are fast!

-Kent
Click to expand...
I'd like to add here (and NO I don't work for them) that
although I have bought a LOT of stuff from Newegg and been completely
pleased with them, I also recommend AccuPC. Sometimes they are a buck
or two cheaper, and they have never let me down, either.
 
I'd like to add here (and NO I don't work for them) that
although I have bought a LOT of stuff from Newegg and been completely
pleased with them, I also recommend AccuPC. Sometimes they are a buck
or two cheaper, and they have never let me down, either.
Click to expand...

Newegg is a great company to deal with. I've also had great
experiences at www.zipzoomfly.com (formerly www.googlegear.com).

Kevin Miller

"The avalanche has already started;
it is too late for the pebbles to vote."
 
Just a comment, more of a vent actually. Ordered a bunch of parts from
various places--had it all sent ground. The stuff from Newegg arrived
overnight. Most of the rest arrived on the fifth day. One item,
FedExed, was doing fine until it got to Hartford (I'm 20 miles or so
north of Hartford). It didn't arrive. Checked the tracking and it's on
the truck for Providence. Later that night it's in Providence. Later
it's on the way back to Hartford. This morning it's on the truck for
delivery from Hartford. That was 12 hours ago and still no part. I
suspect that it's going to go somewhere else before it finally
arrives--normall stuff to here goes through Granby, and the Hartford
driver has taken it to the wrong address (there are several streets in
the Hartford area with very similar names).

In fairness, I had a chair sent UPS a while back. It sat in Gary
Indiana fo a month for some reason.
Click to expand...

FYI, FedEx and FedEx Ground are seperate operating companies last I
heard, FedEx Ground used to be RPS and the overall operation was
bought by FedEX. The RPS guys were Independant Operator/Contractors
(they own their own trucks/routes) last I heard.
Mike aka MM
 
FYI, FedEx and FedEx Ground are seperate operating companies last I
heard, FedEx Ground used to be RPS and the overall operation was
bought by FedEX. The RPS guys were Independant Operator/Contractors
(they own their own trucks/routes) last I heard.
Mike aka MM
Click to expand...

I believe you're right. HDL also recently acquired Airborne Express.

Kevin Miller

"The avalanche has already started;
it is too late for the pebbles to vote."
 
Mike said:
FYI, FedEx and FedEx Ground are seperate operating companies last I
heard, FedEx Ground used to be RPS and the overall operation was
bought by FedEX. The RPS guys were Independant Operator/Contractors
(they own their own trucks/routes) last I heard.
So?

Mike aka MM
Click to expand...
 
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