OT: need some wifi/router setup advice for a strange problem...

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Pennywise

So I called Vizio, they had me do a hard
reset of the player, re-enter the configuration manually and it still
wouldn't connect, so they said take it back and exchange it... and we did.
Click to expand...

Twice and it's a quality product?

Look for other programs you have running - like Peerblock with P2P blocks.
It prevented my access to many sites (COD4 game servers)
and I blamed the new router, second one, same problem
I took a closer look at my setup.

This was less than a few months ago for me.
 
I'm helping out a family friend set up a new Vizio XWR100 Router and Vizio
VBR122 Blu-Ray Player with built in Wi-Fi for her to watch Netflix.



I set up the router first, changed the factory configuration slightly by
removing all security (she lives out in the middle of nowhere with the
closest neighbor being around 2 miles away) and renaming the network
connection with a simple VIZIO. At this point my iPhone and a laptop
connected wirelessly without any problems at all.



Then I went into the next room to setup the blu-ray player. I double checked
Wi-Fi strength with both my iphone and laptop (I had full signal) and went
into the player settings to activate the Wi-Fi. The player detected the
network immediately showing full strength and made a connection without any
problems at all... and here's where I had my first strange problem. While
setting up the default settings of the player it suddenly lost Wi-Fi
connection. I double checked with my phone and laptop and they both still
had signal so I just tried to reconnect with the blu-ray player but every
time I tried I got network timeout errors. So I went into the player and
manually configures the ip/dns/subnet mask etc... and tried to reconnect but
still got network timeout issues. So I called Vizio, they had me do a hard
reset of the player, re-enter the configuration manually and it still
wouldn't connect, so they said take it back and exchange it... and we did.



Now on to the second VBR122 and my second strange problem... I hooked it up
set up the Wi-Fi without any problems at all. Then after setting up the
blu-ray basic settings I pulled up Netflix and authorized her player through
her account and then started showing her how to browse for titles. About 5
minutes into browsing the movies this second player pops up a warning that
it's lost the Wi-Fi connection. Once again I double check using my laptop
and phone and the signal is still going strong, so I try to manually
configure the player but this one won't even detect the network anymore. I
call Vizio, we do the hard reset and reenter the manual network settings but
this player still won't even see the router/network so they suggest I
exchange it for a new one.



At this point I would assume that the issue is with the network, because the
odds of getting 2 players with similar network issues would have to be
relatively large at the very least. But I can't see how there could be a
network issue when 2 other devices work just fine, and when the 2 blu-ray
players did work for a short time before they gave out.



Does anyone have any suggestions of what I may try next (other than a
blu-ray player from another manufacturer). I would really like to determine
that the network is indeed ok before I try a third player.
 
Twice and it's a quality product?

Look for other programs you have running - like Peerblock with P2P blocks.
It prevented my access to many sites (COD4 game servers)
and I blamed the new router, second one, same problem
I took a closer look at my setup.
Click to expand...

Thanks for the tip... I'll check it out, but this is a little old lady that
has a dsl account and a small 5 year old Dell so I doubt she's running
anything like that, but you never know :)
 
GlowingBlueMist said:
At this stage I would consider changing the radio channel for the wireless
to some other number. Most default to channel 6 so a switch to say 11
might be in order. There are many devices within a modern home that can
conflict with a wireless connection. One device may be more sensitive
than another to the interference thus making this hard to detect at times.
Usually just changing the channel can take care of the problem.
Click to expand...
Thanks...I'll look into that, if I remember correctly the radio channel
defaults to "automatic".
 
Grinder said:
By all means, check out other speculations on what's causing your
problems, but I would not be so quick to dismiss the idea that both of
these devices are defective.

A good data point would be to see if you can get this second device to
connect to a different network.
Click to expand...

Wifi shares frequencies with other things. Such as portable phones
operating in the same frequency band. Or, the microwave oven.

One poster, had their Wifi drop out, "every time the phone rang". When
the phone would ring, the portable phone base station would start
transmitting, which is why the Wifi would drop.

A steady source of interference would be harder to explain, but
with so much modern crap around, there are plenty of potential sources.

Paul
 
Thanks for the tip... I'll check it out, but this is a little old lady that
has a dsl account and a small 5 year old Dell so I doubt she's running
anything like that, but you never know :)
Click to expand...

Na, I wouldn't think so.

After I posted to this thread it hit me that this is Blu Ray over Wifi, You
have at least 2 DRM schemes (netflix, blu ray) and one encryption (Wifi) in
place and I imagine many more on top or running along with them.

You could be fighting DRM and as a stray signial could shut the Blu ray down
thinking something else was trying to use the signial as well.

DRM You really can't ignore it, it may very well be your problem, Or not.

Avatar Blu-ray DRM bites legitimate customers
http://www.zdnet.com/blog/hardware/update-x2-avatar-blu-ray-drm-bites-legitimate-customers/8193
"If you have an ethernet-enabled Blu-ray player then a firmware update is quite
easy. If not, things get more complex. DRM sucks!"

Just a thought
 
Eric said:
I'm helping out a family friend set up a new Vizio XWR100 Router and Vizio
VBR122 Blu-Ray Player with built in Wi-Fi for her to watch Netflix.



I set up the router first, changed the factory configuration slightly by
removing all security (she lives out in the middle of nowhere with the
closest neighbor being around 2 miles away) and renaming the network
connection with a simple VIZIO. At this point my iPhone and a laptop
connected wirelessly without any problems at all.



Then I went into the next room to setup the blu-ray player. I double checked
Wi-Fi strength with both my iphone and laptop (I had full signal) and went
into the player settings to activate the Wi-Fi. The player detected the
network immediately showing full strength and made a connection without any
problems at all... and here's where I had my first strange problem. While
setting up the default settings of the player it suddenly lost Wi-Fi
connection. I double checked with my phone and laptop and they both still
had signal so I just tried to reconnect with the blu-ray player but every
time I tried I got network timeout errors. So I went into the player and
manually configures the ip/dns/subnet mask etc... and tried to reconnect but
still got network timeout issues. So I called Vizio, they had me do a hard
reset of the player, re-enter the configuration manually and it still
wouldn't connect, so they said take it back and exchange it... and we did.



Now on to the second VBR122 and my second strange problem... I hooked it up
set up the Wi-Fi without any problems at all. Then after setting up the
blu-ray basic settings I pulled up Netflix and authorized her player through
her account and then started showing her how to browse for titles. About 5
minutes into browsing the movies this second player pops up a warning that
it's lost the Wi-Fi connection. Once again I double check using my laptop
and phone and the signal is still going strong, so I try to manually
configure the player but this one won't even detect the network anymore. I
call Vizio, we do the hard reset and reenter the manual network settings but
this player still won't even see the router/network so they suggest I
exchange it for a new one.



At this point I would assume that the issue is with the network, because the
odds of getting 2 players with similar network issues would have to be
relatively large at the very least. But I can't see how there could be a
network issue when 2 other devices work just fine, and when the 2 blu-ray
players did work for a short time before they gave out.



Does anyone have any suggestions of what I may try next (other than a
blu-ray player from another manufacturer). I would really like to determine
that the network is indeed ok before I try a third player.
Click to expand...

Have you tested with a wired connection ?

The Visio also has an Ethernet connection, and you
could try that and see if it works any better.

Paul
 
Have you tested with a wired connection ?

The Visio also has an Ethernet connection, and you
could try that and see if it works any better.

Paul
Click to expand...

A very good idea. In the AVSforum, I followed the Panasonic, LG &
Sony BluRay players. I looks like all/most of them have had problems
with connections using wi-fi; some are "fixed" with the latest firmware
update, either via a download to a cd or hardwired ethernet. The wi-fi
BluRay apparently is "iffy" for the early models. I don't think that
either piece of equipment does the 11N; haven't seen anyereader that
does it also (i.e. the 11N that does "up to 300 mbps", the up to 150 is
ok as that level does b/g/N, at least on the Netgear).

I don't have wi-fi problems as I use the 11N with the laptop &
the Mac mini; but still feel better with both the AVR & BluRay
connected using hardware. I use a long cable to a switch to get
to the switch in the next room (already had the cable for the
replaced 9 year old laptop).
 
I'm helping out a family friend set up a new Vizio XWR100 Router and Vizio
VBR122 Blu-Ray Player with built in Wi-Fi for her to watch Netflix.



I set up the router first, changed the factory configuration slightly by
removing all security (she lives out in the middle of nowhere with the
closest neighbor being around 2 miles away) and renaming the network
connection with a simple VIZIO. At this point my iPhone and a laptop
connected wirelessly without any problems at all.



Then I went into the next room to setup the blu-ray player. I double checked
Wi-Fi strength with both my iphone and laptop (I had full signal) and went
into the player settings to activate the Wi-Fi. The player detected the
network immediately showing full strength and made a connection without any
problems at all... and here's where I had my first strange problem. While
setting up the default settings of the player it suddenly lost Wi-Fi
connection. I double checked with my phone and laptop and they both still
had signal so I just tried to reconnect with the blu-ray player but every
time I tried I got network timeout errors. So I went into the player and
manually configures the ip/dns/subnet mask etc... and tried to reconnect but
still got network timeout issues. So I called Vizio, they had me do a hard
reset of the player, re-enter the configuration manually and it still
wouldn't connect, so they said take it back and exchange it... and we did.



Now on to the second VBR122 and my second strange problem... I hooked it up
set up the Wi-Fi without any problems at all. Then after setting up the
blu-ray basic settings I pulled up Netflix and authorized her player through
her account and then started showing her how to browse for titles. About 5
minutes into browsing the movies this second player pops up a warning that
it's lost the Wi-Fi connection. Once again I double check using my laptop
and phone and the signal is still going strong, so I try to manually
configure the player but this one won't even detect the network anymore. I
call Vizio, we do the hard reset and reenter the manual network settings but
this player still won't even see the router/network so they suggest I
exchange it for a new one.



At this point I would assume that the issue is with the network, because the
odds of getting 2 players with similar network issues would have to be
relatively large at the very least. But I can't see how there could be a
network issue when 2 other devices work just fine, and when the 2 blu-ray
players did work for a short time before they gave out.



Does anyone have any suggestions of what I may try next (other than a
blu-ray player from another manufacturer). I would really like to determine
that the network is indeed ok before I try a third player.
Click to expand...

I have a Roku box. When I first tried to set it up, I was able to connect
to the network but not the internet. According to the Roku tech person, my
ISP DNS server was causing problems so at their suggestion I've switched my
router to use Open DNS for the DNS server. I've had no more problems with
my Roku box connecting. Just a suggestion. You could try it.

Patty
 
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