E
envengineer
I have been experiencing an issue with both optical drives on the PC as
described below. The drives are a Sony DVD-ROM DDU1615 and an HL-DT-ST DVD+ -
RW GWA4164B. The driver for both optical drives is
C:\windows\system32\drivers\cdrom.sys(5.12600.5512).
Both optical drives are exhibiting the same issue, started this at the
different times, and have continuously exhibited this issue since start. When
an optical disk is inserted into either drive the message “Please insert a
disk into drive D†or “Please insert a disk into drive E†is displayed. The
DVD + - RW was first about six months ago and the DVDROM about one week ago.
Both optical drives are running, that is the drives are spinning, making
‘read sounds’ as the disk spins, and the light on the front of each drive is
lighting as the drive reads.
I have tried:
1. CD +, -, R or DVD +, -, R, RW optical disks. The result for each is the
same message as above.
2. I have also disassembled the DVD optical drive and determined that the
first micro-switch is closing when the tray begins to close and the second
micro-switch is closing at the end of the tray closing.
3. Switching the order and location of the two drives. The automatic mode is
selected on both drives for location assigning.
How do I diagnose this issue? How do I resolve this issue?
--
envengineer
Dell XPS400, DXP051, BIOS AO3
OS: Windows XP SP3 Professional,
Driver version 5.1.2600
Browser: IE8.0.6001.18702
--
envengineer
Dell XPS400, DXP051, BIOS AO3
OS: Windows XP SP3 Professional,
Version 5.1.2600
Browser: IE7.0.5730.13, Build 75730
described below. The drives are a Sony DVD-ROM DDU1615 and an HL-DT-ST DVD+ -
RW GWA4164B. The driver for both optical drives is
C:\windows\system32\drivers\cdrom.sys(5.12600.5512).
Both optical drives are exhibiting the same issue, started this at the
different times, and have continuously exhibited this issue since start. When
an optical disk is inserted into either drive the message “Please insert a
disk into drive D†or “Please insert a disk into drive E†is displayed. The
DVD + - RW was first about six months ago and the DVDROM about one week ago.
Both optical drives are running, that is the drives are spinning, making
‘read sounds’ as the disk spins, and the light on the front of each drive is
lighting as the drive reads.
I have tried:
1. CD +, -, R or DVD +, -, R, RW optical disks. The result for each is the
same message as above.
2. I have also disassembled the DVD optical drive and determined that the
first micro-switch is closing when the tray begins to close and the second
micro-switch is closing at the end of the tray closing.
3. Switching the order and location of the two drives. The automatic mode is
selected on both drives for location assigning.
How do I diagnose this issue? How do I resolve this issue?
--
envengineer
Dell XPS400, DXP051, BIOS AO3
OS: Windows XP SP3 Professional,
Driver version 5.1.2600
Browser: IE8.0.6001.18702
--
envengineer
Dell XPS400, DXP051, BIOS AO3
OS: Windows XP SP3 Professional,
Version 5.1.2600
Browser: IE7.0.5730.13, Build 75730