Optical Drive Problem vs. Device Manager Flag?

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Guest

I have a Lenovo N100 3000 Laptop with XP Home and a HL-DT-ST DVDRAM optical
drive. A couple of weeks ago the optical drive started acting erratically.
When I insert a DVD, it spins for a long time before it recognizes the disc
(when it does). At other times it never recognizes the disc (just spins and
eventually stops). The discs work fine in my desktop computer.
Yesterday, I had no problem burning a movie onto a DVD disc. Today, it
won’t read discs. Just ran a DVD Laser Lens Cleaner in the drive, but still
have same results with reading of discs.
I thought that I had a problem with the optical drive and the computer is
still under warranty from Office Depot. When I talked to their technician,
she had me look at the Device Manager and said that if there was any problem
with the optical drive, a ‘flag’ would appear next to the optical drive.
She concluded that the reason that the discs weren’t being recognized was
the fault of the software and I should ‘recover’ the applications.
My question:
Will all optical drive problems cause a flag to appear in Device Manager?
 
Not neccessarily
Locate the drive in Device Manager, Remove & reboot to allow win to
reinstall it
Does the problem still occur?
Have you used win update to install any hw drivers? - very bad idea
 
I uninstalled the optical drive and restarted. The driver reloaded (same
driver as when I purchased the computer). Still have the intermittent
problem with recognition of discs.

I am not a technical person, but I believe I have a problem with the optical
drive. I
don’t believe that the Device Manager will show a flag ‘everytime’ that
there is a problem with the optical drive. I am looking for some people who
have a technical background to tell me if that is true.
If an optical drive problem will not always cause a flag, then I can go back
and argue with the Office Depot technical people to try to get the drive
covered under the warranty.

Is there another source outside of this Microsoft group that I should be
asking for that type of information?

Thank you,
RonJ
 
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