Opening word documents fails

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  • Start date Start date
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Guest

I have a laptop that will not open links to word docuements off of a website.

Get and error that IE was not able to open this Internet Site. That the
document is unavailable or cannot be found.

Things to know:
user does not have admin rights on the computer.
an account with admin rights on the computer CAN open the link to the
document.
the user account logged into another computer is allowed to open the document.

My thoughts:
I believe given the above that the problem is with IE on the "offending"
laptop.

What else could be causing this?
 
Ken C said:
I have a laptop that will not open links to word docuements off of a
website.

Get and error that IE was not able to open this Internet Site. That the
document is unavailable or cannot be found.

Things to know:
user does not have admin rights on the computer.
an account with admin rights on the computer CAN open the link to the
document.
the user account logged into another computer is allowed to open the
document.

My thoughts:
I believe given the above that the problem is with IE on the "offending"
laptop.

What else could be causing this?
Click to expand...

Can the user open DOC files outside of IE?
 
Ken C said:
I have a laptop that will not open links to word docuements off of a website.

Get and error that IE was not able to open this Internet Site. That the
document is unavailable or cannot be found.
Click to expand...


Trying to open the document may be trying to do too much at once.
If you right-click the link and you have a Save As... command allowed,
what are your symptoms then?

Things to know:
user does not have admin rights on the computer.
an account with admin rights on the computer CAN open the link to the
document.
the user account logged into another computer is allowed to open the document.

My thoughts:
I believe given the above that the problem is with IE on the "offending"
laptop.

What else could be causing this?
Click to expand...


Lots of things. The problem is that the diagnostics for end-users in XP
are very weak and unnecessarily ambiguous. Two tools that I would be
using in this incident are FiddlerTool (e.g. to confirm that the download
is starting) and ProcMon (to verify that the file is being written into the TIF
and see what is happening to it from there.)


Good luck

Robert Aldwinckle
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They are running on high end laptops so i would think that hey aren't doing
too much. Also the files open easily or "save as" with no trouble logged in
with an admin account.

Ill look into those tools you mentioned.
 
Ken C said:
They are running on high end laptops so i would think that hey aren't doing
too much.
Click to expand...


The point has nothing to do with processing power but understanding
your symptom.


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