K
Kim Webb
I have a laptop running powerpoint 2007 that hanging then closing when
opening two or more files. I have applied both SP1, SP2 and the patch from
kb976479.
So my version under help, about is 12.0.6519.500 sp2 MSO (12.0.6529.5000)
I ran the diagnostic and it said it fixed one issue. I rebooted and had the
same issue.
I have stopped all the add-ins from running and I still have the issue.
I then uninstalled then resinstalled Office 2007 and rebooted, then
reinstalled all the service packs but still have the issue.
Any ideas? I don't know what else to try. The errors are below. Thanks.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 4/30/2010
Time: 11:57:40 AM
User: N/A
Computer: M10-TRIP
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f482, debug?
0, fault address 0x00012afb.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 35 00 30 00 30 00 2e 00 5.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 39 00 61 00 .4.9.a.
0068: 36 00 38 00 66 00 39 00 6.8.f.9.
0070: 64 00 20 00 69 00 6e 00 d. .i.n.
0078: 20 00 6b 00 65 00 72 00 .k.e.r.
0080: 6e 00 65 00 6c 00 33 00 n.e.l.3.
0088: 32 00 2e 00 64 00 6c 00 2...d.l.
0090: 6c 00 20 00 35 00 2e 00 l. .5...
0098: 31 00 2e 00 32 00 36 00 1...2.6.
00a0: 30 00 30 00 2e 00 35 00 0.0...5.
00a8: 37 00 38 00 31 00 20 00 7.8.1. .
00b0: 34 00 39 00 63 00 34 00 4.9.c.4.
00b8: 66 00 34 00 38 00 32 00 f.4.8.2.
00c0: 20 00 66 00 44 00 65 00 .f.D.e.
00c8: 62 00 75 00 67 00 20 00 b.u.g. .
00d0: 30 00 20 00 61 00 74 00 0. .a.t.
00d8: 20 00 6f 00 66 00 66 00 .o.f.f.
00e0: 73 00 65 00 74 00 20 00 s.e.t. .
00e8: 30 00 30 00 30 00 31 00 0.0.0.1.
00f0: 32 00 61 00 66 00 62 00 2.a.f.b.
00f8: 0d 00 0a 00 ....
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1001
Date: 4/30/2010
Time: 11:57:59 AM
User: N/A
Computer: M10-TRIP
Description:
Bucket 1272468975, bucket table 1, faulting application powerpnt.exe,
version 12.0.6500.5000, stamp 49a68f9d, faulting module kernel32.dll, version
5.1.2600.5781, stamp 49c4f482, debug? 0, fault address 0x00012afb.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 37 00 32 00 1.2.7.2.
0018: 34 00 36 00 38 00 39 00 4.6.8.9.
0020: 37 00 35 00 0d 00 0a 00 7.5.....
0028: 42 00 75 00 63 00 6b 00 B.u.c.k.
0030: 65 00 74 00 54 00 61 00 e.t.T.a.
0038: 62 00 6c 00 65 00 20 00 b.l.e. .
0040: 31 00 0d 00 0a 00 1.....
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 4/30/2010
Time: 12:00:00 PM
User: N/A
Computer: M10-TRIP
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module mso.dll, version 12.0.6529.5000, stamp 4b6a5a0c, debug? 0,
fault address 0x001afb80.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 35 00 30 00 30 00 2e 00 5.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 39 00 61 00 .4.9.a.
0068: 36 00 38 00 66 00 39 00 6.8.f.9.
0070: 64 00 20 00 69 00 6e 00 d. .i.n.
0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 32 00 2e 00 .1.2...
0090: 30 00 2e 00 36 00 35 00 0...6.5.
0098: 32 00 39 00 2e 00 35 00 2.9...5.
00a0: 30 00 30 00 30 00 20 00 0.0.0. .
00a8: 34 00 62 00 36 00 61 00 4.b.6.a.
00b0: 35 00 61 00 30 00 63 00 5.a.0.c.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 31 00 61 00 0.0.1.a.
00e8: 66 00 62 00 38 00 30 00 f.b.8.0.
00f0: 0d 00 0a 00 ....
opening two or more files. I have applied both SP1, SP2 and the patch from
kb976479.
So my version under help, about is 12.0.6519.500 sp2 MSO (12.0.6529.5000)
I ran the diagnostic and it said it fixed one issue. I rebooted and had the
same issue.
I have stopped all the add-ins from running and I still have the issue.
I then uninstalled then resinstalled Office 2007 and rebooted, then
reinstalled all the service packs but still have the issue.
Any ideas? I don't know what else to try. The errors are below. Thanks.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 4/30/2010
Time: 11:57:40 AM
User: N/A
Computer: M10-TRIP
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f482, debug?
0, fault address 0x00012afb.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 35 00 30 00 30 00 2e 00 5.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 39 00 61 00 .4.9.a.
0068: 36 00 38 00 66 00 39 00 6.8.f.9.
0070: 64 00 20 00 69 00 6e 00 d. .i.n.
0078: 20 00 6b 00 65 00 72 00 .k.e.r.
0080: 6e 00 65 00 6c 00 33 00 n.e.l.3.
0088: 32 00 2e 00 64 00 6c 00 2...d.l.
0090: 6c 00 20 00 35 00 2e 00 l. .5...
0098: 31 00 2e 00 32 00 36 00 1...2.6.
00a0: 30 00 30 00 2e 00 35 00 0.0...5.
00a8: 37 00 38 00 31 00 20 00 7.8.1. .
00b0: 34 00 39 00 63 00 34 00 4.9.c.4.
00b8: 66 00 34 00 38 00 32 00 f.4.8.2.
00c0: 20 00 66 00 44 00 65 00 .f.D.e.
00c8: 62 00 75 00 67 00 20 00 b.u.g. .
00d0: 30 00 20 00 61 00 74 00 0. .a.t.
00d8: 20 00 6f 00 66 00 66 00 .o.f.f.
00e0: 73 00 65 00 74 00 20 00 s.e.t. .
00e8: 30 00 30 00 30 00 31 00 0.0.0.1.
00f0: 32 00 61 00 66 00 62 00 2.a.f.b.
00f8: 0d 00 0a 00 ....
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1001
Date: 4/30/2010
Time: 11:57:59 AM
User: N/A
Computer: M10-TRIP
Description:
Bucket 1272468975, bucket table 1, faulting application powerpnt.exe,
version 12.0.6500.5000, stamp 49a68f9d, faulting module kernel32.dll, version
5.1.2600.5781, stamp 49c4f482, debug? 0, fault address 0x00012afb.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 37 00 32 00 1.2.7.2.
0018: 34 00 36 00 38 00 39 00 4.6.8.9.
0020: 37 00 35 00 0d 00 0a 00 7.5.....
0028: 42 00 75 00 63 00 6b 00 B.u.c.k.
0030: 65 00 74 00 54 00 61 00 e.t.T.a.
0038: 62 00 6c 00 65 00 20 00 b.l.e. .
0040: 31 00 0d 00 0a 00 1.....
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 4/30/2010
Time: 12:00:00 PM
User: N/A
Computer: M10-TRIP
Description:
Faulting application powerpnt.exe, version 12.0.6500.5000, stamp 49a68f9d,
faulting module mso.dll, version 12.0.6529.5000, stamp 4b6a5a0c, debug? 0,
fault address 0x001afb80.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 35 00 30 00 30 00 2e 00 5.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 39 00 61 00 .4.9.a.
0068: 36 00 38 00 66 00 39 00 6.8.f.9.
0070: 64 00 20 00 69 00 6e 00 d. .i.n.
0078: 20 00 6d 00 73 00 6f 00 .m.s.o.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 32 00 2e 00 .1.2...
0090: 30 00 2e 00 36 00 35 00 0...6.5.
0098: 32 00 39 00 2e 00 35 00 2.9...5.
00a0: 30 00 30 00 30 00 20 00 0.0.0. .
00a8: 34 00 62 00 36 00 61 00 4.b.6.a.
00b0: 35 00 61 00 30 00 63 00 5.a.0.c.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 31 00 61 00 0.0.1.a.
00e8: 66 00 62 00 38 00 30 00 f.b.8.0.
00f0: 0d 00 0a 00 ....