Hi john
In addition to running your updated anti-virus program, you should do the
following to be sure none of these are present on your system. Although you
may have already run one or more of the programs, please do so again
according to the instructions below. Be aware that, some very aggressive
and damaging variants of malware can replicate themselves repeatedly, or
mutate, if not removed properly. Please read through all the information
below first and then follow all instructions carefully to be sure your
system is thoroughly cleaned.
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
and AdAware and Spybot.
Download the newest version of HiJackThis here:
http://www.bleepingcomputer.com/files/hijackthis.php
Spybot Search and Destroy
http://www.majorgeeks.com/download2471.html
Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html
Also visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Basically, throw everything here at your "infection".
And be sure to use the HijackThis. Please DO NOT post your log to this
newsgroup, but to the HiJackThis Support Forums below:
CastleCops
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
or Bleeping Computers
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored. All responders are volunteers and they are very busy, so please
be patient.)
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.
You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
Also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or ........
Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip
Also.........
NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.
Hope this helps.
Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
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