Only Administrator can ping router

  • Thread starter Thread starter Steve Rosen
  • Start date Start date
S

Steve Rosen

I recently added a new user with Admin privileges on Win2000 Pro, in
addition to the default Administrator. That new user cannot ping the router.

(The username is the normal login id for other computers on the network that
have no problem accessing the network).

I tried adding another user, same result.

The original Administrator can still access the network normally.

Any ideas as to how to troubleshoot?

Thanks in advance.
 
Steve Rosen said:
I recently added a new user with Admin privileges on Win2000 Pro, in
addition to the default Administrator. That new user cannot ping the
router.

(The username is the normal login id for other computers on the network
that have no problem accessing the network).

I tried adding another user, same result.

The original Administrator can still access the network normally.

Any ideas as to how to troubleshoot?
Click to expand...

A good starting point would be to post what you see when
the new user tries to ping the router. Remember - we can't
see your machine!
 
Request times out.


Pegasus (MVP) said:
A good starting point would be to post what you see when
the new user tries to ping the router. Remember - we can't
see your machine!
Click to expand...
 
Fine. Now let's nail this down. Create the batch file
c:\test.bat, then log on under an old and the new account
and execute it. Paste the outputs into your reply.

[c:\test.bat]
@echo off
echo %time% %ComputerName% %path% > c:\%UserName%.txt
net user %UserName% >> c:\%UserName%.txt
ipconfig /all >> c:\%UserName%.txt
ping 192.168.1.1 >> c:\%UserName%.txt
notepad c:\%UserName%.txt

Use your router's IP address instead of 192.168.1.1.
 
Here are the contents of the two files. Only diff I can spot is the country
code, and the failure of the ping.

************************************************************************************

19:15:14.07 ARCADE C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem
User name Administrator
Full Name
Comment Built-in account for administering the
computer/domain
User's comment
Country code 000 (System Default)
Account active Yes
Account expires Never

Password last set 2/14/2008 9:20 AM
Password expires Never
Password changeable 2/14/2008 9:20 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 3/7/2008 6:56 PM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.




Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : arcade
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Cable Disconnected

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0D-87-E8-5E-9D


Ethernet adapter Local Area Connection 4:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211)IEEE 802.11b+g USB Adapter #2
Physical Address. . . . . . . . . : 00-0E-2E-71-3F-9A

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.112

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220


Pinging 192.168.1.1 with 32 bytes of data:



Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 1ms, Average = 1ms

*********************************************************************************
3318:53:56.92 ARCADE C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem
User name steverosen
Full Name Steve Rosen
Comment The boss
User's comment
Country code 001 (United States)
Account active Yes
Account expires Never

Password last set 3/7/2008 11:17 AM
Password expires 4/19/2008 10:05 AM
Password changeable 3/7/2008 11:17 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 3/7/2008 1:23 PM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.




Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : arcade
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Cable Disconnected

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0D-87-E8-5E-9D


Ethernet adapter Local Area Connection 4:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211)IEEE 802.11b+g USB Adapter #2
Physical Address. . . . . . . . . : 00-0E-2E-71-3F-9A

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.112

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220


Pinging 192.168.1.1 with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


----- Original Message -----
From: "Pegasus (MVP)" <[email protected]>
Newsgroups: microsoft.public.win2000.networking
Sent: Friday, March 07, 2008 3:47 PM
Subject: Re: Only Administrator can ping router

Fine. Now let's nail this down. Create the batch file
c:\test.bat, then log on under an old and the new account
and execute it. Paste the outputs into your reply.

[c:\test.bat]
@echo off
echo %time% %ComputerName% %path% > c:\%UserName%.txt
net user %UserName% >> c:\%UserName%.txt
ipconfig /all >> c:\%UserName%.txt
ping 192.168.1.1 >> c:\%UserName%.txt
notepad c:\%UserName%.txt

Use your router's IP address instead of 192.168.1.1.

Steve Rosen said:
Request times out.
Click to expand...
Click to expand...
 
I can find no reason within Windows for the phenomenon you
report. This makes me wonder if the reason lies outside Windows,
either with some third-party software you installed or with some
malware/virus. I would reboot the machine in Safe Mode (with
networking enabled), then see if the problem persists. If it disappears
then I would use msconfig.exe to disable the various startup tasks
selectively until I found the culprit. You can get msconfig.exe for
Win2000 from here: http://www.svrops.com/svrops/dwnldoth.htm
 
Wireless, and USB, that is probably where your problem lies. Start
looking through the settings and permissions for them.

Steve said:
Here are the contents of the two files. Only diff I can spot is the country
code, and the failure of the ping.

************************************************************************************

19:15:14.07 ARCADE C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem
User name Administrator
Full Name
Comment Built-in account for administering the
computer/domain
User's comment
Country code 000 (System Default)
Account active Yes
Account expires Never

Password last set 2/14/2008 9:20 AM
Password expires Never
Password changeable 2/14/2008 9:20 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 3/7/2008 6:56 PM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.




Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : arcade
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Cable Disconnected

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0D-87-E8-5E-9D


Ethernet adapter Local Area Connection 4:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211)IEEE 802.11b+g USB Adapter #2
Physical Address. . . . . . . . . : 00-0E-2E-71-3F-9A

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.112

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220


Pinging 192.168.1.1 with 32 bytes of data:



Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 1ms, Average = 1ms

*********************************************************************************
3318:53:56.92 ARCADE C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem
User name steverosen
Full Name Steve Rosen
Comment The boss
User's comment
Country code 001 (United States)
Account active Yes
Account expires Never

Password last set 3/7/2008 11:17 AM
Password expires 4/19/2008 10:05 AM
Password changeable 3/7/2008 11:17 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 3/7/2008 1:23 PM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.




Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : arcade
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Cable Disconnected

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0D-87-E8-5E-9D


Ethernet adapter Local Area Connection 4:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211)IEEE 802.11b+g USB Adapter #2
Physical Address. . . . . . . . . : 00-0E-2E-71-3F-9A

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.112

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220


Pinging 192.168.1.1 with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


----- Original Message -----
From: "Pegasus (MVP)" <[email protected]>
Newsgroups: microsoft.public.win2000.networking
Sent: Friday, March 07, 2008 3:47 PM
Subject: Re: Only Administrator can ping router


Fine. Now let's nail this down. Create the batch file
c:\test.bat, then log on under an old and the new account
and execute it. Paste the outputs into your reply.

[c:\test.bat]
@echo off
echo %time% %ComputerName% %path% > c:\%UserName%.txt
net user %UserName% >> c:\%UserName%.txt
ipconfig /all >> c:\%UserName%.txt
ping 192.168.1.1 >> c:\%UserName%.txt
notepad c:\%UserName%.txt

Use your router's IP address instead of 192.168.1.1.

Request times out.




I recently added a new user with Admin privileges on Win2000 Pro, in
addition to the default Administrator. That new user cannot ping the
router.

(The username is the normal login id for other computers on the network
that have no problem accessing the network).

I tried adding another user, same result.

The original Administrator can still access the network normally.

Any ideas as to how to troubleshoot?


A good starting point would be to post what you see when
the new user tries to ping the router. Remember - we can't
see your machine!
Click to expand...
Click to expand...
Click to expand...
 
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