OneCare is not supported on my Vista/64-bit system

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Guest

I have purchased a subscription to OneCare -- but now I find that my
64-system running Vista is not supported.

I have not been able to access OneCare support to find out when my 64-bit OS
will be supported, or to cancel my subscription because (catch 22) I am not
subscribed to OneCare.

I'd like to avoid being charged for this service which I cannot use.

Any suggestions about how I can extricate myself from this irritating
situation?

PS -- to any Microsoft OneCare support staff readers -- can you make it
clear that OneCare is not supported, before accepting a credit card payment?

~ unhappy customer jfc.
 
jfc said:
I have purchased a subscription to OneCare -- but now I find that my
64-system running Vista is not supported.

I have not been able to access OneCare support to find out when my 64-bit OS
will be supported, or to cancel my subscription because (catch 22) I am not
subscribed to OneCare.

I'd like to avoid being charged for this service which I cannot use.

Any suggestions about how I can extricate myself from this irritating
situation?

PS -- to any Microsoft OneCare support staff readers -- can you make it
clear that OneCare is not supported, before accepting a credit card payment?

~ unhappy customer jfc.
Click to expand...
I understand your unhappiness. I alerted the team that the web site and
packaging for OneCare 1.5 does not indicate that Vista x64 is unsupported. I
hope that they will correct this for the web site, at the very least.
There has been no announcement about a timeframe for x64 support and I don't
know if it is in development or even planned. I wish I could tell you more.
If you purchased this via retail, you can contact Microsoft for a refund here:
1-888-673-8624 (North America).
Alternatively or if you purchased via download, you can contact OneCare support
- How to reach support -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183028&SiteID=2
-steve
 
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