OL2007 + SP1 extremely sluggish (reading pane?)

  • Thread starter Thread starter Kirk Severtson
  • Start date Start date
K

Kirk Severtson

I just upgraded to Office 2007 SP1 on Monday. Since then, the interface in
Outlook 2007 very quickly becomes extremely sluggish -- seemingly
progressively so. For example, moving highlight from one message to another
may take 15 secs, then it will take several minutes or more. There is no
apparent disk activity or unusual CPU usage. It appears to be waiting for
the Reading Pane to update. If I turn off the reading pane, it does seem to
not be as bad.

The email retrieval thread does seem to be working (sometimes very slowly)
in the background; the interface does update with unread messages received.

Outlook often (usually) remains open in the process list after closing the
interface. I am forced to kill the process in order to switch to a second
profile. This has been the case for some time (since installing in Mar 2007).

Have disabled all add-ins, AVG email scanner, etc. What else can I try to
help with diagnosis? When Outlook interface is sluggish, the close button is
equally unresponsive. Kill process is the only way out.

Help -- anyone else with this problem? No way to uninstall SP1, so I'm
looking at uninstalling entire Office and reinstalling... Ugh.
 
I have several POP3 accounts. My primary PST file is about 150 MBs, all
others archived to two other PST files (400-600MB ea). I have run ScanPST on
all three files and corrected all errors found in them.
 
Are they all on the same server and how often are you checking for new mail?

I have a mix of accts and only IMAP is slow, but that's how imap always is.
 
Every 5 minutes or so on three different servers. I'll disable automatic
end/receive to take that out of the equation.

Let me be clear, though: this extreme sluggishness was sudden -- immediately
or very soon after applying the Office 2007 SP1. Previous to this, email
retrieval was only on the slow side (like all other reports here). Previous
to this, the Outlook process often remained running even though I had exited
the program. I can live with all that stuff...

This makes using Outlook impossible -- I am unable to click on any folder or
message without waiting for several minutes. If I kill Outlook and start a
fresh session, it's usable for a few minutes.

Thanks for your help!
Kirk
 
Back
Top