OL2007 New Contact Entries Won't Save; or Send

  • Thread starter Thread starter Howard Kelley
  • Start date Start date
H

Howard Kelley

Attempts to get manually inputted contacts to "save" are met with no action.
These same new entries when manually entered or pasted into a new email To:
are met with the same no action. Contact window or Compose window just sit
there and do not respond. Sending emails to established addresses work
normally.
 
No information here. Your descriptions are completely opaque. Clarify them
and provide the following information:
1. Mail account type and information store.
2. How this Outlook profile was configured.
3. Whether this installation ever worked and if so what steps stopped it
from working.
4. Error messages and Event viewer data.
 
The account type is POP/SMTP (three separate accounts) as well as Exchange.
It does not matter account I attempt to send through.

Profile was created through usual account setup procedure and tested
successfully.
Installation has worked for months in the usual and normal fashion. It's
unwillingness to save new entries to Contact or to send to new recepients is
new event. There have been no changes to the account setups in several weeks.

There are no error messages just "dead" save or send buttons, i.e., no action.

App is Outlook 2007 with Vista SP1.

If I reply to the same email addresses, I experience no problems. If I
attempt to manually input the email address or cut/paste it...those addresses
will neither send or save to contacts.

I am baffled...


Russ Valentine said:
No information here. Your descriptions are completely opaque. Clarify them
and provide the following information:
1. Mail account type and information store.
2. How this Outlook profile was configured.
3. Whether this installation ever worked and if so what steps stopped it
from working.
4. Error messages and Event viewer data.
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
Attempts to get manually inputted contacts to "save" are met with no
action.
These same new entries when manually entered or pasted into a new email
To:
are met with the same no action. Contact window or Compose window just sit
there and do not respond. Sending emails to established addresses work
normally.
Click to expand...
Click to expand...
 
Why would you have POP/SMTP and Exchange in the same profile?
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
The account type is POP/SMTP (three separate accounts) as well as
Exchange.
It does not matter account I attempt to send through.

Profile was created through usual account setup procedure and tested
successfully.
Installation has worked for months in the usual and normal fashion. It's
unwillingness to save new entries to Contact or to send to new recepients
is
new event. There have been no changes to the account setups in several
weeks.

There are no error messages just "dead" save or send buttons, i.e., no
action.

App is Outlook 2007 with Vista SP1.

If I reply to the same email addresses, I experience no problems. If I
attempt to manually input the email address or cut/paste it...those
addresses
will neither send or save to contacts.

I am baffled...


Russ Valentine said:
No information here. Your descriptions are completely opaque. Clarify
them
and provide the following information:
1. Mail account type and information store.
2. How this Outlook profile was configured.
3. Whether this installation ever worked and if so what steps stopped it
from working.
4. Error messages and Event viewer data.
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
Attempts to get manually inputted contacts to "save" are met with no
action.
These same new entries when manually entered or pasted into a new email
To:
are met with the same no action. Contact window or Compose window just
sit
there and do not respond. Sending emails to established addresses work
normally.
Click to expand...
Click to expand...
Click to expand...
 
My Outlook is configured for three POP accounts and one Exchange Account. I
have used such a configuration for five years. In that way, the POP accounts
are amalgamated into the Exchange store. Does this seem unusual to you?

Russ Valentine said:
Why would you have POP/SMTP and Exchange in the same profile?
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
The account type is POP/SMTP (three separate accounts) as well as
Exchange.
It does not matter account I attempt to send through.

Profile was created through usual account setup procedure and tested
successfully.
Installation has worked for months in the usual and normal fashion. It's
unwillingness to save new entries to Contact or to send to new recepients
is
new event. There have been no changes to the account setups in several
weeks.

There are no error messages just "dead" save or send buttons, i.e., no
action.

App is Outlook 2007 with Vista SP1.

If I reply to the same email addresses, I experience no problems. If I
attempt to manually input the email address or cut/paste it...those
addresses
will neither send or save to contacts.

I am baffled...


Russ Valentine said:
No information here. Your descriptions are completely opaque. Clarify
them
and provide the following information:
1. Mail account type and information store.
2. How this Outlook profile was configured.
3. Whether this installation ever worked and if so what steps stopped it
from working.
4. Error messages and Event viewer data.
--
Russ Valentine
[MVP-Outlook]
Attempts to get manually inputted contacts to "save" are met with no
action.
These same new entries when manually entered or pasted into a new email
To:
are met with the same no action. Contact window or Compose window just
sit
there and do not respond. Sending emails to established addresses work
normally.
Click to expand...
Click to expand...
Click to expand...
 
Seems like a recipe for what's happened. POP/SMTP accounts use a different
information store than Exchange. Do you have both an Exchange mailbox and a
PST file in this profile?
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
My Outlook is configured for three POP accounts and one Exchange Account.
I
have used such a configuration for five years. In that way, the POP
accounts
are amalgamated into the Exchange store. Does this seem unusual to you?

Russ Valentine said:
Why would you have POP/SMTP and Exchange in the same profile?
--
Russ Valentine
[MVP-Outlook]
Howard Kelley said:
The account type is POP/SMTP (three separate accounts) as well as
Exchange.
It does not matter account I attempt to send through.

Profile was created through usual account setup procedure and tested
successfully.
Installation has worked for months in the usual and normal fashion.
It's
unwillingness to save new entries to Contact or to send to new
recepients
is
new event. There have been no changes to the account setups in several
weeks.

There are no error messages just "dead" save or send buttons, i.e., no
action.

App is Outlook 2007 with Vista SP1.

If I reply to the same email addresses, I experience no problems. If I
attempt to manually input the email address or cut/paste it...those
addresses
will neither send or save to contacts.

I am baffled...


:

No information here. Your descriptions are completely opaque. Clarify
them
and provide the following information:
1. Mail account type and information store.
2. How this Outlook profile was configured.
3. Whether this installation ever worked and if so what steps stopped
it
from working.
4. Error messages and Event viewer data.
--
Russ Valentine
[MVP-Outlook]
message
Attempts to get manually inputted contacts to "save" are met with no
action.
These same new entries when manually entered or pasted into a new
email
To:
are met with the same no action. Contact window or Compose window
just
sit
there and do not respond. Sending emails to established addresses
work
normally.
Click to expand...
Click to expand...
Click to expand...
 
Seems like a recipe for what's happened. POP/SMTP accounts use a different
information store than Exchange.
Click to expand...

Really? POP and Exchange accounts generally share the same data store -
whatever the delivery location is. Outlook 2007 allows you to specify a
separate Inbox and Sent Items for each account, but the default behavior is to
use the delivery location folders.
 
I know they can use the same store, but Outlook has a long history of
Exchange and POP/ accounts not playing well together in the same profile.
What else would be causing this problem? It's not a reproducible issue that
I've seen. Still suspect the profile is corrupt.
 
I have been mixing Exchange and POP accounts for years on the same profile
and data store with no problems. Exchange just amalgamates everything very
nicely.

Still not sure how such a setup could suddently affect my ability to Save a
new contact entry or prevent me from sending to a manually typed email
address.
 
Is there a way to run a fix or healing of a corrupt profile?

Russ Valentine said:
I know they can use the same store, but Outlook has a long history of
Exchange and POP/ accounts not playing well together in the same profile.
What else would be causing this problem? It's not a reproducible issue that
I've seen. Still suspect the profile is corrupt.
--
Russ Valentine
[MVP-Outlook]
Brian Tillman said:
Really? POP and Exchange accounts generally share the same data store -
whatever the delivery location is. Outlook 2007 allows you to specify a
separate Inbox and Sent Items for each account, but the default behavior
is to use the delivery location folders.
Click to expand...
Click to expand...
 
I have been mixing Exchange and POP accounts for years on the same profile
and data store with no problems. Exchange just amalgamates everything very
nicely.
Click to expand...

There was a time when Microsoft's Knowledgebase did contain an article stating
that POP and Exchange accounts shouldn't be included in the same profile.
Still not sure how such a setup could suddently affect my ability to Save a
new contact entry or prevent me from sending to a manually typed email
address.
Click to expand...

I'd clear the forms cache and see if that helped.
http://www.howto-outlook.com/downloads/clearformscache.htm
 
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