OL2007 Hanging displaying calendar

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I've been using all of the OL 2007 betas and have TR2 installed. This
morning I started OL and opened a calendar window. I did selected a date and
OL hangs. I can't scroll forward a week from today in week mode without it
hanging. This wasn't happening before. I haven't changed anything and
didn't add any recurring items. I ran scanpst and that doesn't help.

In safe mode things seem fine. I've disabled add-ins and that doesn't help.
Ideas?

Only thing I did notice it that the taskbar seems to indicate that syncing
of folders is going on.
 
The following is based on Outlook 2003 and below, however it still
sounds like you have a corrupt item in your calendar and it should
still be an effective fix:

To detect the offending item

1) Open the resource mailbox in Outlook

2) Create a New folder (Calendar Test)

3) Do an advanced find on the old calendar and sort events by recurrence.

- Press F3
- Change the Look For: text box to Appointments and Meetings
- Click on the Advanced tab
- Click Field
- Select All Appointment fields
- Select Recurring
- Condition: equals
- Value: Yes
- Click the Add to List button
- Click Find Now

Drop and drag from advanced find listed events one at a time to the new
calendar, when you get to the corrupt item it will give you an error
message. (delete this item)

Move all your calendar items from Calendar Test folder back to original
calendar (these are previously dragged over items).

Contact Organizer.

If this does not fix the Calendar Freeze:

Try starting Outlook with the /safe command line switch. Go to the calendar
folder to see if Outlook freezes.

If there is a freeze I would guess one of the following.

1) A reminder or free/busy information couldn't be cleared. Try starting
Outlook with the /cleanfreebusy and /cleanreminders command line switch
while no items are stored in the calendar folder

2) A corrupted view. Try starting Outlook 1 time with the /cleanviews
command line switch

If there is no freeze when starting with the /safe switch -- visit the
folder you moved the items to and see if Outlook freezes. If it does, there
is still a corrupt item that Outlook can't deal with. If there is no
freeze, then I would guess that file outcmd.dat is corrupt. Rename this file
and restart Outlook. Outlook will recreate a new outcmd.dat file on open.

Outside of that --- beware of Offline Storage (*.OST) files. You might have
to create a new profile and temporarily disable Offline Storage while you
troubleshoot this issue. There is a registry key called NoOST
(http://support.microsoft.com/default.aspx?scid=kb;en-us;q277780) that can
be used to disable this feature so an end user can't enable it through the
GUI.

Nikki Peterson
 
Thanks. Created the new calendar file. Did the search. I then went to open
the new, empty, calendar file and OL 2007 hung! I do use an OST but I ran
the scanost utility and it thought all was OK.

The weird part is that month view seems to work as does day view. But week
causes the hang.
 
It still points to a corrupt item or view. Have you deleted the OST file
yet?
It will rebuild itself when you open outlook again.

Nikki
 
Deleted the ost and restarted. Everything synced. Month view was fine.
Switched to week view and it pegs the cpu. just noticed that it also drove
the VM size up to 450Mb and growing!! I usually top out at 120Mb.
 
Well, I found the problem and it had NOTHING to do with the ost, etc. The
problem was that the forms cache had been corrupted. I deleted frmcache.dat
and restarted OL and now everything is fine!

Microsoft: You need some option called "repair" that deletes caches, temp
files, etc.
 
My Outlook 2007 was hanging whenever I tried to access any calendar in any
..pst file. OL maxed out the CPU until I manually terminated the application.

After hours of diagnosing, testing theories, and searching for knowledge
base articles, I just found this post and it was the answer.

My primary question is: why, after at least 7 months of this as a known issue
has Support not been able to formalize a knowledge base article linking the
symptoms to this solution or fix the code that goes into an infinite loop
when a cache file is corrupt.
 
Hi, I'm using Office Pro 2007. When I select calendar in OL the program
freezes and I need to reboot OL. Everything else works in OL just can't
access calendar.
Does anyone know a solution, I've tried most things listed below?

FrankLS
 
Back
Top