OL2007: Changing exchange hosts

  • Thread starter Thread starter jg70124
  • Start date Start date
J

jg70124

I recently switched Exchange hosts. I deleted the account which hits
the old host, deleted the profile which contained that account, then
created a new profile with a new account. However, when I log into my
new profile, after logging into my new exchange host, I still get a
login prompt requesting credentials for the old host.

I have also deleted the .ost file associated with the old account.

What else is there in OL2007 that could still be asking for logon
credentials for the old host?

The original host provided an automatic configuration script to create
the original account. Unfortunately, the company has outsourced its
tech support, and the phone techs have no idea how to figure this out.
 
Some further information.

I uninstalled OL2007, and installed OL2003. Outlook no longer asked
for credentials for the old server, but it threw a OAB sync error
during every sync. Then I uninstalled OL2003 and went back to 2007.
No more sync errors, but I'm now I'm back to getting pestered for
credentials for the old server during every sync.

Tech support at the new host said its the problem of the old host
(though they did give me a few suggestions - none of which worked).
They said they had frequently seen this exact problem when people
switched to their service from the service I had previously used.

Tech support at the old host spent 90 minutes reading from some
pointless script, then told me to contact Microsoft.

Can anyone here help? Diane P - any ideas?

Thanks.
 
Found it. Old host server name in file called "redirect.xml" in
%userprofile%/Local Settings\Application Data\Microsoft\Outlook
 
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