OL2000 Won't print HTML mail

  • Thread starter Thread starter jdieckmann
  • Start date Start date
J

jdieckmann

I have been researching a problem for a particular user on my network.
I read the following post:

http://groups.google.com/group/micr...print+html+mail&rnum=2&hl=en#6866a90d87ac8fd5

and tried opening the messages before printing them, but they still
won't print. When I click the printer icon nothing prints. When I do
a File -> Print the default printer shows up, but the drop-down menu
for selecting a printer is grayed out. This is only happening on HTML
messages. Plain text messages will print just fine. I've verified
it's not just messages I'm sending to this user from my Outlook 2003,
but also the HTML Welcome message that comes with Outlook 2000 (still
in her Inbox).

Does anyone have any suggestions? I've read several places that
uninstalling/reinstalling Outlook or running a Detect and Repair is
useless. I'd rather not waste my time doing that if it won't help. I
also tried deleting Extend.dat & relaunching Outlook, as well as
removing & recreating her Outlook profile, nothing helped. Any
suggestions or help would be greatly appreciated.
 
I had a similar problem and here is what I did.

I ran a repair of the entire Office XP. Now I had a runtime error when
I tried to print HTML messages. After a little more research I found a
posting with this fix.
From Start/Run line type the below, then hit OK. Try to print out from
Click to expand...
Outlook.


regsvr32 ole32.dll


After that, I was able to print HTML messages.

I don't know if I had tried the regsvr32 command first if that would
have solved the whole problem but I would try that first and see what
happens.
 
I was also having a problem printing HTML e-mails - I was just getting an
Unspecified Error report.

I tried the command regsvr32 ole32.dll from Start>Run and am now able
to print HTML e-mail without any problem.
 
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