OL keeps crashing

  • Thread starter Thread starter sat
  • Start date Start date
S

sat

OL 2002 SP3,Win XP HE SP1

Hi,
Recently, my OL has started just crashing--closing itself (exiting) on
its own. At times, I get the report--OL had to close and restart, do u
want to send a report, etc.; other times, nothing--just the crash.
I have used the repair function, but to no avail.
I have run the usual anti-virus, anti-spyware--all clean.
I am not aware of any changes in my PC that could have caused this--no
new programs installed, etc.
Any ideas what I could do?
Tx, S
 
Hi,

Try to open Outlook using the following command..
STart>Run>outlook /safe
Check if Outlook closes out.

If so, tell me if in the error report we have a field which says 'mod name'

Mittu
 
Hi,
Tx 4 ur reply.
The crashes are intermittent, i.e. they really seem to be random
(however, they must occur upon some specific incidence--some process
conflict, perhaps, etc.) so I am not sure running OL in safe mode will
tell me anything as I would have to have it that way and wait ALL day
long for perhaps a crash to occur....
 
Hi,

If the crashes are intermittent, keep a track of the 'mod name' if it
happens again. :)

Mittu
 
OL 2002 SP3, Win XP HE SP1
Follow-up to: microsoft.public.outlook

Hi,
The crash seems to be ModName: ntdll.dll
Can anyone help?
Stephen

Mittu, I will and post back here.
 
Hi,

I just installed Office XP on a new PC and each time I open Outlook, it
closes on its on after about 3 seconds (its not even listed as an active
program when i do contr-alt-del). I have tried uninstalling and reinstalling
the software but I run into the same problem. Interestingly, i can right
click on the outlook icon and and enter a menu that allows for setup of email
accounts, data files, and users..but I can't get the program to launch and
stay active.
 
I tried restarting my PC in start mode and the program worked, so I then went
back and weeded out the start-up apps to narrow down who was conflicting with
outlook causing it to crash. I had reinstalled Office XP multiple times,
even upgraded versions but none of those helped.
 
DJ said:
I tried restarting my PC in start mode and the program worked, so I
then went back and weeded out the start-up apps to narrow down who
was conflicting with outlook causing it to crash. I had reinstalled
Office XP multiple times, even upgraded versions but none of those
helped.
Click to expand...

Did you examine the Event Logs to see what errors appeared there?
 
open Outlook in safe mode
start >run> outlook /safe.
If that works it is beacuse of some addin
tools>options>other advanced option>addin manager
Also back up and delete the following registry keys
HKEY_LOCAL_MACHINE>Software>Microsoft>Exchange>Client>Extensions
Delete all the keys to the right hand side of extensions
HKCU\Software\Microsoft\Office\Outlook\Addins\
HKLM\Software\Microsoft\Office\Outlook\Addins
 
Hi Mittu, I have the same problem, but it happens all the time. I tried to
fix the folder with scanpst.exe. It found errors and fixed them, but Outlook
still crashes.

my erros says AppName : outlook.exe AppVer: 11.0.8000.0 AppStamp: 43599e06
ModName: msmapi32.dll ModVer: 11.0.8002.0 ModStamp : 4373069d fDebug: 0
Offset: 00021eef

Thanks for your time. --Ron
 
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