Ok I'll try this again

  • Thread starter Thread starter Ted Jankowski
  • Start date Start date
T

Ted Jankowski

And I'm not goign to post it in two different newsgroups.
I gave up on the old problem. Figured that if I just
bought the whole thing it would work. Well Now i've got
more problems than I had before. I installed MY PURCHASED
version of Office 2003 Professional. It asked me during
installaion if I waned o remove all previous Versions of
he program. I clicked YES. Because I waned to install
his program WHOLE PROGRAM. Well i didn't. I is now asking
me to get the program key by purchasing the
Student/Teacher edition. Talk about frustrating. I want
to use some of the better features and it won't let me
becuase this program is still installed. I need to get it
out of my computer!!! Without haveing to delete everything
that took me 6 hours to get where I wanted it. I cannot
get help from Microsoft because it says that I have the
OEM program. WHICH I HAVE PURCHASED the Whole program not
the one that it says I have. I have never been able to
ever use the free help from Microsoft because the
automated system kicks me out of the help because I have
purchased the program but cannot get it to accept the
version that is incoorectly showing as the one I
purchased. How can I contact Microsoft for support?
Without having to pay for it.
 
Did you have student addition installed before?
If not what version of Office was prev installed?
I assume this is a retail version of Office2003 not an OEM version?
 
It came with the Student/Teacher edition installed (the 90
day free trial version). I purchased the whole
Professional version with Business contact manager. I also
had to load office 2000 in order to use my Front Page
which I had purchased the XP upgrade for. (Just to make
matters worse) Because FP wasn't in 2003.
And no it is not the OEM version.

But it will not upgrade the Student/Teacher Version. How
do I tell MS that this is all screwed up and it needs to
be fixed. I bought the full version so I wouldn't have
these problems. Now I'm having more problems than I
thought I would.

I really need to get my own copmany where I can sell
programs that I don't have to support. HP installed the
damn program and they claim they didn't. But it was
already in it when I purchased the computer from the
store. NEW IN BOX!! Was never opened before I received it.
But MS doesn't have an option to contact them directly
because of an install issue. Now the program is going to
expire soon and I have already purchased it. Go figure.
Why buy something when I can steal it. I'm beginging to
think that's what I should have done. I just need to
contact them and explain the situation and have them give
me a key that will make the problem go away. There
obviously isn't any right way to fix this. They don't want
to have to take care of thier customers or there would be
a way to contact them somehow.

I've now been going on over a month with problems with
Outlook and "MY FIX" of buying the whole program didn't
work. I need to contact them and get them to fix it.


Ted J
 
How about I somehow back up this version of Outlook to a
predetermined folder. Then uninstall the Trial Version of
the student/teacher edition and then reinstall the
Professional Version that I purchased? Is this a good
idea or am I digging the hole even deeper?
 
If the version you purchased is full retail version and *not* an upgrade
version there should be no problem with uninstalling Student version, then
installing the full retail version.
Though if you have Office2K, this qualifys as an upgrade version, there
would be no need to install O2K prior to upgrading, you just insert O2K cd,
and point the upgrade to it, whilst installing.
You mention FP 2k, you can install FP using the custom install method, there
is no need to install the complete Office2K
 
Yeah that is what I thought when I put the CD in. But I
didn't see that option and it kind of took off and
installed the whoel thing.

My only probelm is with Outlook. I hate the idea of
uninstalling the program and then deleting references to
it in the Reg. (trial version) so that I can reinstall it
using the MS Office CD for the newest version of the
program. I just don't understand why it didn't remove the
old Student version out of the computer when I installed
it. I dont' want to have to uninstall the whole OFFICE
set.
but If I have to I guess I have to.
 
Ok Finally I have te correct solution. First my wrong
assumption:]

That the Trial Version of the Student Teacher verion of
Office would be listed as such "Trial Version or Student
Teacher" It was listed as Standard Version.

2nd Wrong Assumption:

That Purchasing the full version would automatically
override the trial version. Wrong it does not!

Solution: Uninstall the "Office Standard Version" That was
that was neccessary. NO other changes needed.

Everything works fine and activation is no longer
neccessary. Wow who'd guessed. There was not a problem
with Word, access, or excel Only with "OUTLOOK" Sounds
like a bug to me.

Thanks for the advise.
 
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