1. The Windows Live Messenger service may be experiencing temporary
connectivity issues. To verify the status of the Windows Live Messenger
service, visit
http://messenger.msn.com/Status.aspx.
2. Try to sign in again later.
3. If the issue persists, follow these steps to clear the Windows Live
Messenger cache:
a. If Windows Live Messenger is running, right-click the Messenger icon in
the notification area at the far right of the taskbar, and then click "Exit."
b. Open a Command Prompt window:
- On Microsoft Windows 2003, Windows XP, or Windows 2000, click "Start,"
click "Run," type "cmd," and then click "OK."
- On Windows 98 or Windows Millennium Edition, click "Start," click "Run,"
type "command," and then click "OK."
c. At the command prompt, type "CD\", and then press ENTER.
d. At the command prompt, type the following command, and then press ENTER:
CD %appdata%\microsoft
e. At the command prompt, type the following command, and then press ENTER:
CD "MSN MESSENGER"
f. At the command prompt, type the following command, and then press ENTER:
DEL /s ListCache.dat
Note: This command deletes all the ListCache.dat files in all subfolders.
You may see a list of the files that are being deleted.
g. At the command prompt, type "exit", and then press ENTER.
h. Restart Messenger.
4. If the issue persists, send us a connection log file.
A. Install the latest version of Windows Live Messenger:
i. Go to
http://get.live.com/messenger/overview
ii. Click on the "Get it free" or “Download Now†button and step through the
wizard to install Windows Live Messenger.
B. To generate connectivity logs for Windows Live Messenger, follow these
steps:
i. Right-click the Windows Live Messenger icon in the notification area at
the far right of the taskbar, and then click "Exit."
ii. Delete the already existing connection log file.
a. Start Windows Live Messenger, but do not sign in.
b. On the Windows Live Messenger "File" menu, click "Open Received Files."
c. In the My Received Files folder, locate and select the MsnMsgr.txt file,
and then press DELETE