Offline Files keep looking for old server path

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Guest

This is "sorta" about working remotely. It pertains to offline files.

My firm recently changed the server to which we connect. I had designated a
group of files for off-line access under the original server (named
"Filesrv"). When we switched to the new server (Spahq2), and retired the
original one, I deleted all my offline files and repeated the process of
making them available offline, except this time from the new server (Spahq2).
This has worked. All of the files I want are now available offline and they
synch up just fine from the new server. When I log on or off, the computer
synchs up offline content to the new server.

However, the computer continues to also look for the old server. During log
on or log off, the synchronization alerts me that it can't synch to the old
server. In additon, I get regular alerts during normal operation (on the
system tray in the lower right corner of the screen) that the old server
("Filesrv") is no longer available. Indeed, Filesrv is never going to be
available again. How can I get the computer to stop looking for the old
server path and stop giving me the annoying alerts during log on, log off and
normal operation? Perhaps, I need to turn off the old synch path, but I
don't know how. My corporate IT department has no idea.
 
Mike,
I think I have an answer for you. When you are offline, look for what
appears to be a small PC monitor in your system tray. Rt. click it and you
should see "settings" click settings, this should bring up a dialog box that
shows the path of the files you have configured to synchronize. Uncheck the
box next to your old server name. Click OK. That should be all you need to
do. Another option is to completely reset the offline file folder by opening
the offline files tab and while clicking “delete files†hold the Control and
Shift buttons down.
Let me know if this works.
 
Thanks so much for your help.

I had the computer home from work this weekend, so I followed the steps you
suggested. When I "right click" on the small PC monitor I don't get anything
that looks like the pathway. But when I "left click" I get a dialog box that
shows the name of the "new" server (SPAHQ2), not the old server (Filesrv).
Also, when I roll the mouse over the smalll PC monitor, it says that I am not
connected to the new server. These are all good indications. However, when
I turned off the computer (while not connected to my work server) the
computer attempted to synch off line files to both, the new server and the
old one. Both attempts failed, obviously, because I wasn't connected.

I had reason to swing by the office this evening, so I brought the computer
in, connected it to the server to see what would happen. As I sit here
typing, there is no "small PC monitor" showing on the system tray at all!

I will log off of the server and see which server (or both) that it tries to
synch files to. I will follow up with another e-mail after I do this.

Mike
 
Sure enough, when I logged off, the computer, once again, tried to synch with
both servers, the old one that no longer exists and the new one. Synch to
the new server worked fine. Synch to the old one failed. The computer seems
"stuck" on the old server.

Also, I did follow your other suggestion of deleting all offline content and
then repeating the process to save the files using the new server path. I
did that over a month ago, when the server path changed.

I appreciate your help,

Mike
 
One more point to add: I have checked the synchronization path for every
offline file that I have saved. They all point to the new server. I can't
find any offline files that have a synchronization path to the old server.
Yet something is still searching for the old server.
 
Wow! Here's a new development. The last time I logged off, the same
symptoms appeared (Failure on the old synch path). This time, I selected the
"settings" button offered to me on the failed synch dialog box. It showed
the old and new synch paths. I "un-checked" the box for the old path,
selected "apply" and "ok." When I reconnected, it only looked for the new
path. Then I logged off to see if the change had "stuck" and apparently it
has. That log off and the subsequent log-on also went smoothly.

All great news, except this is exactly what I did before, under the advice
and observation of my corporate IT people. That time it didn't work. This
time it did!

So I guess, for now, don't waste any more of your time on what may no longer
be a problem. I'll post again if the issue recurs.

Many thanks, Mike
 
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