Officejet k80xi prints but no scan, says printer not connected!

  • Thread starter Thread starter Michelle
  • Start date Start date
M

Michelle

Hello, I have a new dimension 8300 with xp home. Our
office jet k80xi USB worked fine on the old Compac with
xp pro, but it will not scan on the new dell. I installed
the hotfix for this known issue but it still doesnt work.
I spent 2 hours on the phone with HP today and they say
its a compatibility issue with xp. I have reinstalled the
software as well as changed several configurations. Has
anyone else had this problem and if so, were you able to
find a solution. Thanks, Michelle
 
Well, if it's a compatibility issue with XP that places the ball back in
HP's court because they are solely responsible for the drivers for their
hardware. As far as I can see, the printer is not on the XP Compatibility
list, you either need to replace this printer or find out if HP is
supporting this printer in XP, in which case they need to provide compatible
drivers.

I realize the printer worked on a previous setup with XP but that's no
criteria. The hardware was different, sometimes things not on the
compatibility list are marginal and will work until some configuration
change pushes them over the line, that likely happened here.
 
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