OfficeJet 7410 All-in-One & 2003 Terminal Services - HELP

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Greetings all.

SPECIFICATIONS: (host) Windows Server 2003 w/ Terminal Services, (client)
WindowsXP Pro SP2, (printer) HP OfficeJet 7410 All in One

SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally installed
(USB) HP OfficeJet 7410 cannot print to his 7410 while connected to our
Windows Server 2003 via Terminal Services.

PROBLEM: Although the printer is installed correctly and can be printed to
locally, when connected via Remote Desktop / TS the printer does not appear
in his remote session. I was able to duplicate the problem and correct it on
my end but his computer is persistent in not displaying the printer while
remotely connected.

TROUBLESHOOTING: Connected and installed the OfficeJet 7410 directly to the
Terminal Server and confirmed a correct driver install; simulated problem by
connecting the 7410 to a laptop outside of our network and was able to
correctly display the 7410 in an RDC session - success; Problem still
persists on the user's end; Verified user had "Local Resources > Printers"
checked; Verified user was able to print locally.

Thank you in advance for any assistance you can provide. If I have missed
anything please let me know.

Eugenio
 
Eugenio,

Were you able to fix this problem? I had a similar problem, the difference
was that the local printer is listed in the local machine, but printing to it
doesn't do a thing.

Any ideas?

Eduardo
 
Greetings Eduardo.

As old as this thread is you would think the problem was resolved. Actually,
I never received a clear cut answer nor was I able to continue
troubleshooting. The person I was trying to resolve this for lost contact
with us. A few months later (ie. today) I just received a phone call with the
same problem. So, I'm back to square one trying to troubleshoot the problem.

The only logical conclusion I come to is A) I will not recommend a TServices
user purchase an HP All in One, or B) MS needs to provide better
documentation to resolve this problem.
 
Eugene,

Surprise, surprise! I just fixed my problem yesterday by using a different
printer. As in your case we also had an All-In-One printer (mine was a Dell
922). I had tried everything but nothing worked. I was able to see it
listed and send to print, but the printer did not respond at all.

I switched to a regular HP Deskjet 970se and it worked right away.

My take is that RDC has some difficulty handling some of the AIO printer.

Good luck!

Eduardo
 
ive had consistent issues with terminal services [REMOTE DESKTOP] and
hp's wonderful "oh-so-easy" printer "install",,, anyways enough b!tchin
about cheap hardware... hp has actually released a slimmed down driver
(74mb) for the 7410xi
i havent had a chance to try it since at the time i was troubleshooting
it for the client there was no such driver, but i do believe it would
work.
===7410xi network/usb print driver only===
http://h10025.www1.hp.com/ewfrf/wc/...=391202&lang=en&cc=us&softwareitem=oj-30589-1
===

give it a try, hope it helps
aloha,
themeONE
 
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