OfficeJet 7310, no toolbox

  • Thread starter Thread starter Andrew Rossmann
  • Start date Start date
A

Andrew Rossmann

I cannot get the HP toolbox or other utilities to work with my 7300 and
Vista. I am using the drivers downloaded from HP, along with that
unofficial patch so the duplexer works properly.

If I try to 'Service this device' from Printing Preferences/Services, I
get a popup that says 'Unable to perform the operation', with a title of
'Help with Printer Lights'. (?!?!?!?!)

If I try to use Solution Center, and use 'Settings/Print
Settings/Printer Toolbox', nothing happens. Even Printer Settings does
not work.

From the Solution Center status screen, clicking on 'View Ink Levels'
does nothing.

The printer is connected via USB. It works fine otherwise. I can access
Scanner and Fax settings through Solution Center.

In the past, the toolbox was just an EXE file that was called. Does
anybody know where and what name it is for this printer?
 
Hi Andrew,

HP printers and software are not my area of expertise, but someone who
is normally more active here, Bob Headrick, tackles a lot of HP issues
and may be able to help you.

He is the person behind getting the duplex patch into circulation, and
I've been told he is very swamped with helping people with that issue,
so he may not be having the time to read this list as thoroughly as he
usually does.

I would imagine if you email him directly, you might bet more direct
response.

He can be reached at:

bobh(at)proaxis(dot)com

(at) = @
(dot) = .

Art


If you are interested in issues surrounding e-waste,
I invite you to enter the discussion at my blog:

http://e-trashtalk.spaces.live.com/
 
I cannot get the HP toolbox or other utilities to work with my 7300 and
Vista. I am using the drivers downloaded from HP, along with that
unofficial patch so the duplexer works properly.

If I try to 'Service this device' from Printing Preferences/Services, I
get a popup that says 'Unable to perform the operation', with a title of
'Help with Printer Lights'. (?!?!?!?!)

If I try to use Solution Center, and use 'Settings/Print
Settings/Printer Toolbox', nothing happens. Even Printer Settings does
not work.

From the Solution Center status screen, clicking on 'View Ink Levels'
does nothing.

The printer is connected via USB. It works fine otherwise. I can access
Scanner and Fax settings through Solution Center.

In the past, the toolbox was just an EXE file that was called. Does
anybody know where and what name it is for this printer?
Click to expand...

I found it. It's C:\Program Files\HP\Digital Imaging\bin\hpqtbx01.exe

To use it, you need to follow it with the friendly name of the printer
(from Settings/printers)

HPQTBX01 "HP OfficeJet 7300 series"
 
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