Office XP SP3 - Toolbars & menu bar not working

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  • Start date Start date
G

Guest

Since installing SP3, Outrllokj toolbars and menu barss dont function - wither with shortcut keys or mouse clicks. Mouse selects email or items in the folder list or outlook shortcuts, but not toolbars or menu bar. Keyoard shortcuts on menu bar also do not work. Have Norton AntiSpam 2004 installed.
 
Locate outcmd.dat and rename it o outcmd.old. This will completely reset
your Toolbar.

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Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3
 
Have you checked for update on Anti-Spam. Run LiveUpdate! manually to check
for program updates

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Jeff R said:
OK thanks. The problem seesm to be with Symantec Antispan. When Outlook
Click to expand...
starts, Norton Antispam attempts to communicate with Outlook. Outlook
prompts to request permission as an external programme (Antispam) is trying
to access email addresses in Outlook. On responding either Yes or No , the
toolbars & menu bar stop responding.
 
Jeff,

As you will read if you broiwse through the numerous
other similar messages about Outlook + SP3, the problem
is indeed Norton AntiSpam. And as of the message I
received yesterday from Symantec (Norton) tech support,
their "fix" might not be ready until middle of NEXT
WEEK... which is, of course, shockingly bad.

But hang in there. Just try not to use any of the
integrated AntiSpam Toolbar buttons like "This is Spam"
or "This is Not Spam"... if you do, you'll freeze all the
other Outlook buttons.

We just keep waiting for Norton to catch up...

PS: You may also read of a workaroud proposed by another
member here in some of those other postings... I have
found that his suggestion of deleting ALL entires in the
AntiSpam "Allowed List" DOES NOT WORK... but maybe that's
only me.

carabalda

-----Original Message-----
OK thanks. The problem seesm to be with Symantec
Click to expand...
Antispan. When Outlook starts, Norton Antispam attempts
to communicate with Outlook. Outlook prompts to request
permission as an external programme (Antispam) is trying
to access email addresses in Outlook. On responding
either Yes or No , the toolbars & menu bar stop
responding.
 
I ran LiveUpdate today on my installation of Norton
Internet Security, and the only thing that had an updated
element was Norton Anti-Spam. After a reboot of the
computer, I did a test of the "This is Spam" and "This is
Not Spam" NAS toolbar buttons integrated into Outlook XP
and guess what? IT FINALLY WORKS!!

That is to say, the annoying new "warning" message by
Outlook still appears and asks me if I want to allow the
program to access my email addresses - and I have to say
"Yes" THREE TIMES to get it to shut up...

But after that Norton Anti-Spam does its thing, moves the
message to the Allowed list or the Blocked list -
whatever I've asked it to do - and happily after that,
the Outlook toolbars remain functional, and I can use the
X in the upper right corner to close Outlook.

So, it appears that after about 10 days, Symantec has
FINALLY fixed this issue created by SP3 for Office. Shame
on both Symantec and Microsoft for this terrible snafu.

carabalda
-----Original Message-----
Since installing SP3, Outrllokj toolbars and menu barss
Click to expand...
dont function - wither with shortcut keys or mouse
clicks. Mouse selects email or items in the folder list
or outlook shortcuts, but not toolbars or menu bar.
Keyoard shortcuts on menu bar also do not work. Have
Norton AntiSpam 2004 installed.
 
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