Office XP Outlook 2002 SP3 Update

  • Thread starter Thread starter Stephen L Dotson
  • Start date Start date
S

Stephen L Dotson

I installed Office XP SP3 yesterday, and noticed two new events:

1. Contacts in the Contacts folder are not the default contacts of the WAB
file. I have subordenant folders under the Contact folder. Now the default
folder is the is the first folder with a name less than Contacts. I had to
strip my contacts out of the Contact folder and put the in a folder named
"A". Now my original records of the Contact file are the default contacts.
Why did they change this?

2. While in the "Inbox" and selecting New to start a new email in Outlook
2002, with Word 2002 as my email editor, I am received a warning that reads
like this "A program is trying to access e-mail addresses you have stored in
Outlook. Do you want to allow this? If this is unexpected, it may be a
virus and you should choose "No"." There is a checkbox to allow access, and
a drop down selector to select from 1 to 10 minutes of access, and buttons
for Yes, No, and Help.

I run Norton SystemWorks and religeously update the virus definitions at
least four time a day. My system is clean of any virus. I also use spyware
and Adware cleaners, Spybot - Search and Destroy, and Adware 6.0, and again
I update their respective definitions prior to the run. The result is that
I am confidant that my system is clean of any viruses ot malitious code.

I then figured that if there is code that Outlook is detecting I can use
msconfig to shut down the non Microsoft code that is triggering this warning
event. I cleared all buffers, history, and temp files, and proceded to shut
down all non Microsoft services before a restart. Wouldn't you know it with
all the services except Microsoft shut down, the warning still appears. I
decided it was time to call MS Support.

I told the Microsoft case person the problem and was promptly given mt SRX
case number for Office XP SP3 Outlook 2002 support. She then said it would
be over 132 minutes to wait. I figured then that I'm not the only one
having a problem. I'm calling Sunday morning at 9:00AM Eastern, maybe i'll
get in or they will have a fix by then. There must be a flag set somewhere
in the registry and Outlook is not clearing the flag before the detection
module, so it thinks my e-mail addresses are being attacked.

Is anyone else having this problem? How can I fix this? That's my viw
what's yours?
 
1) The WAB file is used by Outlook Express, not Outlook, so I can't imagine
what you're describing here.

2) If the prompts go away when you turn off WordMail as your email editor,
then you'll know the issue is with an add-in that uses Word that is now
subject to the increased security in SP3.
 
I meant Address Book. Anyway, I took your advice and deselected Word as my
email editor, and the warning message does not appear in Outlook.

However, the warning does appear in Outlook News Reader when I try to Reply
rather than Reply Group. I thought that maybe the Outlook Reader needed a
refresh by closing Outlook and then restarting. The warning remains in
Outlook News Reader after the restart. What's wrong?

The only add-in that I know of is a Outlook.pst file backup utility that I
downloaded from the Microsoft Outlook site. How do I find what the problem
is and how do I get a fix?

Thanks for your prompt help.

How do I find out what add-in is not trusted. To my knowledge, the only
add-in is
 
Regarding the prompts, there is nothing to fix; this is normal behavior.
Outlook Express has triggered a security prompt when replying to poster, not
to group, since Outlook 2000 SP2. If you want to read more about these
security features, see http://www.slipstick.com/outlook/esecup.htm

Could you explain the contacts issue again? I couldn't follow your original
explanation.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
I just spoke with Microsoft and they acknowledge that "We have a problem"
and a fix is coming. When the fix is coming they didn't say, but they are
having a lot of people calling about this problem. He told me I could
uninstall Office XP and roll it up to SP2 and wait for the SP3 fix. I
declined.

As to the new behavior in the Outlook Select Name dialog the following
happenened pre SP3:

1.) Contact records which were stored in the Contacts folder of Outlook,
appeared in the "Name" selection window, because the Contacts folder was the
default folder that appeared in the "Show Names from the:" selector. I
guess they way they showed up pre SP3 was in order that the folder was
added.
2.) I have always had subordinate folders under the Contacts folder for
grouping like kind contacts. These folders appeared as selections after the
default Contacts folder in the "Show Names from the:" selector.

This is what happens after SP3:

1.) The "Show Names from the:" list is now sorted alphabetically and the
Contacts folder is listed at whatever place it sorts out at. I don't like
having to take the extra step in selecting which contact folder my most
often used addresses are in, so I moved all contact records from the
Contacts folder to a new folder named "A", and this gets the old Contacts
folder contents to appear as the default records in the "Name" selection
window.
2.) I like how the SP3 Outlook sorted the folders down alphabetically by
folder name, but I wish they would have left the Contacts folder as the
first folder in the sorted list, as all physical contact record folders,
regarless of folder name are subordanent to the Contacts folder.

If one folder of contact records must be the master Contacts folder, then
why not allow it to be renamed anything that the user wants. On the sorted
list that appears, the Contacts folder lists just like any other folder, by
folder name in the sort list. In order to have records default in the
"Names" window, the contact records folder name must be the lowest value in
the sort, hence "A", for my default contact records folder.
 
Got it. Outlook 2003 works the same way, and doesn't seem to bother people.
What I don't understand, though, why this is so problematic for you, since
you can set which list to show by default with Tools | Options in the
address book, under "Show this address first."

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Again you have taught me something new! I did not now that i coluld set
which folder appears first, as I never need to set this switch. I'm moving
my records bak to the Contacts folder and setting it to appear as the first
item in the list. Thanks again!!
 
Back
Top