I am at a loss. I bought a computer from Gateway, who have
been singularly unhelpful. It does not support the
programs I specifically told them I use; these are Word,
Access, Excel, MSMoney and Powerpoint. I have now been
told I have to purchase them separately.
Sorry, but it almost certainly *does* support those programs. If
you asked them whether the computer you bought supports these
programs, and they told you it did, you got a correct
straightforward answer to a straightforward question. Almost any
computer you might consider buying does. That doesn't mean it
comes with them.
You may have meant to ask them "does it *come* with Word, Access,
Excel, MSMoney and Powerpoint," but it's hardly their fault if
you asked them the wrong question. If you asked me, or almost
anyone else here, "does the Gateway computer, model so-and-so
support Word, Access, Excel, MSMoney and Powerpoint," the answer
would also have been yes.
Yes, if you don't already have retail copies of these products,
you need to buy them (but see below).
I do have a disc
for Windows 2000 which I purchased late last year, but it
will not let me download.
Sorry to have to say essentially the same thing I said above, but
you're getting the terminology wrong here too. You can't
"download" from a disk. You *install* from a disk. You may think
the words you use aren't important, but they are extremely
important. They are almost certainly the reason for the
misunderstanding between Gateway and you.
You say "a disc for Windows 2000." What is this disk? Is it
Windows 2000 itself, or does it contain "Word, Access, Excel,
MSMoney and Powerpoint"? How did you try to use it? Exactly what
did you do? What happened when you tried? Please be explicit in
answering as possible. The more infomation you provide, the more
likely it is you can be helped. If you got an error message,
please quote the message verbatim.
Also please confirm which version of Windows XP you are
running--Home or Professional.
I am in fear of again getting
the wrong software and never being able to see my data
again.
If you have older versions of the applications you are asking
about, *and* these are retail versions you bought, not OEM
versions that came with your computer, you *can* install them on
your new computer. But if they are OEM versions, your license
doesn't permit that.
What should I purchase. Please note that I will no longer
do business with Gateway--please do not refer me to them.
I think you're blaming Gateway unfairly, however if you do
purchase software, there's no need to buy anything from Gateway.
This is all standard software, available from any retailer, or on
the web. But before you run and out and buy anything from anyone,
please clarify what you have and what you've done. You may or may
not need to buy software.
