Office 2007 docx files not recognized

  • Thread starter Thread starter Steve Grosz
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Steve Grosz

We had been running Office 2003, and recently upgraded to Office 2007.

Now when users receive the new Word .docx attachment in Outlook, Outlook
doesn't recognize the attachment type and won't open it.

How can I remedy this??

Thanks.
 
We had been running Office 2003, and recently upgraded to Office 2007.
Now when users receive the new Word .docx attachment in Outlook,
Outlook doesn't recognize the attachment type and won't open it.
Click to expand...

What happens if you save the attachment to the desktop and try to double
click on it? Does it open?
 
I'm not sure if they have tried that or not.

But there must be a way to get Outlook to recognize the new file
extension......
 
We had been running Office 2003, and recently upgraded to Office
I'm not sure if they have tried that or not.

But there must be a way to get Outlook to recognize the new file
extension......
Click to expand...

Outlook doesn't recognize file extensions, it is the operating system that
does. If saving it to the desktop works, then something is wrong with Outlook.
If it doesn't, which I'm wagering it won't, then you need to make sure that
docx is associated correctly with Word.

I wasn't just asking for the heck of it, it's actually quite important to
the issue.
 
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