Office 2003: Outlook windows do not respond when contacting Exchange...

[Swaminathan Jothimani]

I use Microsoft Office Outlook 2003 for mails as part of my work as our
corporate requires us to use the same. The Outlook windows stop responding
to
any user interface events (mouse click/keyboard) when outlook application is
contacting the Microsoft Exchange server and the exchange server is offline.
Till the communication times out the outlook windows cannot be minimized,
closed, used.
The worst thing is since Microsoft Word is used by outlook for mail editing.
Even Microsoft Word stops responding during the above said period.

I cant understand how Microsoft can overlook such a major but basic
problem. I do not know if this a specific problem with my configuration but
I
use the typical configuration for installation.

 

[Francine Otterson]

Make sure that your system is completely up-to-date with all of the latest
patches for Windows and Office, first.

Next - I would run a detect and repair on your Outlook - Help Detect and
Repair in case the program is corrupted.

The ost (offline storage file) may be corrupted as well. Do a search on
your system for all *.ost files (this is a hidden file) and deleted it.
Make sure Outlook is closed. Then do a fresh send/receive on your Outlook.

If still and issue - then may want to create a new profile. However I do
typically see this when the ost file is damaged.

Regards