Off Topic, but . . . . OneCare

  • Thread starter Thread starter Imageman
  • Start date Start date
I

Imageman

Pardon my off topic post, but I have to vent somewhere after waiting on the
phone for eon's to speak to a Microsoft representative.

You can no longer cancel subscriptions to Microsoft products (in this case,
OneCare) on line, and you have to call customer service. Of course there is
a barrage of sales crap on the phone while you are waiting, and waiting, and
waiting. This was my third attempt to get through, and it took 48 minutes
for a person to come on the line. In another attempt, I shut off my squawk
box after waiting an hour and a half before I hung it up. I was able to do
my income tax during this wait.

I am a patient person, and have been known to be a Microsoft advocate. But,
this frustrating delay I believe is a tactic to get you to hang up, and not
cancel your subscription. The only analogous event I can think of in my
years of dealing with customer service entities, is trying to cancel my
daughters AOL account. Now THAT was an experience!

I feel sorry for the poor customer service agents who have to handle these
calls, and I thank you for lending an ear. If you follow my lead, you will
NEVER subscribe to a Microsoft product again - IM
 
Once you get the customer service rep, you may need a translator. It takes
me twice as long to do anything on the phone anymore, because I am
constantly saying "What? Repeat that.".

That really sucks you can't do it online anymore. And it's riduculous to
have to spend hours on the phone to get anywhere. If they transfer you or
say you have to call a different number: I'll probably see you on the news
or something...

Hope it all goes better.
 
Imageman said:
Pardon my off topic post, but I have to vent somewhere after waiting on
the phone for eon's to speak to a Microsoft representative.
Click to expand...

I quite like the idea of One Care being off topic in a newsgroup where we
talk about security products. They really ought to rename the product for
the UK market too, though I suppose if they leave it as it is then it will
serve as a fair description of the person responsible for it.
 
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