File | Work Offline & View | Layout Uncheck the Preview Pane. See if
they can delete it now.
Another option is if their ISP has WebMail, go to the Website and delete
it there.
A third option is to have them move all the other messages they want to
save out of the Inbox to a local folder they create. Then:
Tools>Options>Maintenance>Store folder will reveal the location
of your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start>Run>Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.
In WindowsXP & 2K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable
Show Hidden Files and Folders under Start>Control Panel>Folder
Options>View.
With OE closed, find the DBX file for the folder in
question {Inbox.dbx} and delete it. A new one will be created
automatically when you open OE and the message will be gone.
Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~
"Bill Merrill in MSP" <Bill Merrill in (e-mail address removed)>
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