OC deletes attachments

  • Thread starter Thread starter Katherine Cross
  • Start date Start date
K

Katherine Cross

Everytime I recieve an attachment with my incoming email, I get a message
saying OC has deleted an unsafe attachment. Not all of the attachements can
be unsafe. I tried to retrieve a word document attachment and that also was
deleted. Can someone help me. I need to recieve some of these attachments.

Thank you
 
Start Outlook Express.
.. On the Tools menu, click Options.
.. Click the Security tab, click to clear the Do not allow attachments to be
saved or opened that could potentially be a virus check box under Virus
Protection, and then click OK.

To better protect yourself from viruses, its a good idea to leave this option
checked unless you definitely want to open the attachment.

Another way to help protect yourself from email viruses infecting your computer
if you use Outlook Express is to disable the Preview Pane. There are certain
viruses that will infect a computer even if you just preview the message. To
disable the preview pane:

Start Outlook Express
.. Click on View, Layout
.. Uncheck the Show Preview Pane, and then click OK.

A quick way to toggle your Preview Pane on and off is by right clicking a blank
area on your Toolbar and select Customize. You will find the Preview in the left
pane and just click Add.
This will put a Preview button on the Toolbar. So when downloading email, turn
the preview off and when you have deleted any unwanted email, you may turn the
preview back on.

Information About the Unsafe File List in Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291369

OLEXP Using Virus Protection Features in Outlook Express 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291387
 
Katherine,

Posted to newsgroup and emailed directly to the poster of the message that this is a reply to.

See if this helps.

Load up Outlook Express and click on Tools/Options/Security and see if you've got a tick against "Do not allow attachments to be saved or opened that could potentially be a virus."

If you have then uncheck this box and you should get access to all attachments.

Before you do this,of course,make sure that you have installed,and keep up-to-date,a good virus checker program.

You might also find this useful.

Load up Outlook Express and remove,if it's there,the tick against 'When Outlook Express starts, go directly to my Inbox' .

Click on INBOX then right-click an empty bit of the TOOLBAR and click on CUSTOMIZE and find the icon called PREVIEW and double-click it to add it to the TOOLBAR.

When you've done this you can click on the PREVIEW icon to turn on or turn off the PREVIEW PANE.

You can then turn it off,before you go on-line,and let all your emails download then delete any that look 'suspicious' - without them being opened when you click on their headers to highlight them before deleting them - then turn it back on to view the rest of them.

If you're still not sure about any of the 'safe' ones then - with the Preview Pane still turned off - you can right-click the header and then click PROPERTIES/DETAILS/MESSAGE SOURCE and see what the email contains then decide to either delete it or open it.

John Clifford Hole [MVP] of Enfield Middlesex
 
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