Ntl

Rush

Rush

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Have just changed my Internet,phone and sky to NTL.
1. The chap who installed it was very helpful and communicative
2. No mess
3. Very Polite
4. Their customer service was first class

Well done NTL:thumb:
 
Techy said:
you must be one in a million rush! ;)
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And I was another "one" in that million who could not fault NTL either ... the after sales service was excellent. :thumb:

:)
 
Have NTL only got better after an appearance on bbc watchdog last year, when customer service was crap & leaving punters without internet access was normal?
 
This makes another one in a million NTL rule:thumb: no messing no hassle first class sevice I have been with them for twelve years and never a problem.I will give you an example, build a new PC and or format any PC reinstall OS, and your straight online no farting:eek: about with set up as with so many other companies>BT AOL Etc: rubbish:rolleyes:
 
Lol

Lets see what you think when they scrap the 0800 freecall number to the 0845 and you are sitting for 45mins on the fone waiting to talk to them because your internet connection ahs gone down and you have no tv.

And during the conversation they deny that anything is wrong with their service and it must be your computer
 
TriplexDread said:
Lol

Lets see what you think when they scrap the 0800 freecall number to the 0845 and you are sitting for 45mins on the fone waiting to talk to them because your internet connection ahs gone down and you have no tv.

And during the conversation they deny that anything is wrong with their service and it must be your computer
Click to expand...

Not If you opt for the one off payment £15.00 a mth on all national calls no limit:thumb: what more do you want:D
 
Why the hell should I or anyone else have to line NTLs pockets all the more because of a fault in their network?

A fault is a fault and as such they should supply a way in which their customers can contact them at no expense to themselves. They are running at a deficit presently that is why their CS has improved to gain more customers. However I will stress this that NTL its too bloody late. You screwed up years ago and there are a lot of people out here that know it and you will never gain their trust again.

Shoulda looked after ya customers when you had the chance instead of lying.

Sorry just been ranting, not really the place to do it. I apologise!
 
TriplexDread said:
Why the hell should I or anyone else have to line NTLs pockets all the more because of a fault in their network?

A fault is a fault and as such they should supply a way in which their customers can contact them at no expense to themselves. They are running at a deficit presently that is why their CS has improved to gain more customers. However I will stress this that NTL its too bloody late. You screwed up years ago and there are a lot of people out here that know it and you will never gain their trust again.

Shoulda looked after ya customers when you had the chance instead of lying.

Sorry just been ranting, not really the place to do it. I apologise!
Click to expand...

No problem don`t worry ;)
 
muckshifter said:
And I was another "one" in that million who could not fault NTL either ... the after sales service was excellent. :thumb:

:)
Click to expand...

I musta been another "one" in a million, same with my friends and sister.........
 
I remember ages ago when we got cable TV we would have a couple of days when the TV would go down, same would happen with internet every so often.


For the last 3,4 years the service has been good, couldn't complain when they upgraded our broadband to 2MB either.
 
TriplexDread said:
Lol

Lets see what you think when they scrap the 0800 freecall number to the 0845 and you are sitting for 45mins on the fone waiting to talk to them because your internet connection ahs gone down and you have no tv.

And during the conversation they deny that anything is wrong with their service and it must be your computer
Click to expand...

I have a friend who is a engineer for NTL, so I hear lots of stories from him. It is quite surprising how many people do actually call engineers out for faults in their own computer rather than the NTL service. People even call him out for computer problems that are totally irrelevant to NTL
wallbash.gif


Personally I cant vouch for their service standards, as I am not within their service area, so am stuck with 1MB broadband from BT. :(
 
We had an offer from NTL recently, but after seeing them instal cable in my sisters place i decided against it. Never seen a man more happy than with his industrial stapler fixing the cable to any wood he could find.

I'm sticking to virgin, even though i'm a talk, talk customer.
 
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