S
SKnOR
I'm having problems with a PC (Windows 2000sp4, up-to-date with patches) that
will not shut off. It reboots when I select shutdown or shutdown and power
off. I looked at the event viewer and found a bugcheck (0x0000009F). It's
generating small dump files. I ran the dump files through the windg utility
and it identified "Ntkrnlmp.exe" as the problem child. What's my next step?
(p.s. This does not involve Quicken.)
will not shut off. It reboots when I select shutdown or shutdown and power
off. I looked at the event viewer and found a bugcheck (0x0000009F). It's
generating small dump files. I ran the dump files through the windg utility
and it identified "Ntkrnlmp.exe" as the problem child. What's my next step?
(p.s. This does not involve Quicken.)