Nowhere to ask!

  • Thread starter Thread starter JimL
  • Start date Start date
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JimL

Has anybody here got onto the AVG Forum?

I switched from AVG 7 Free and a great experience to AVG 8 Expensive and
have had nothing but trouble since - and they do NOT address problems.

When I try to get on the forum the system goes into a loop.
 
I have the AVG 8.0 Free Edition installed on both my desktop and laptop. Why
did you switch from AVG 7.0 to AVG 8.0 paid, when you can get their AVG 8.0
Free Edition at
http://free.avg.com/download-avg-anti-virus-free-edition

I have not had any problems whatsoever with the new AVG 8.0 Free Edition.


Has anybody here got onto the AVG Forum?

I switched from AVG 7 Free and a great experience to AVG 8 Expensive and
have had nothing but trouble since - and they do NOT address problems.

When I try to get on the forum the system goes into a loop.
 
JimL said:
Has anybody here got onto the AVG Forum?

I switched from AVG 7 Free and a great experience to AVG 8
Expensive and have had nothing but trouble since - and they do NOT
address problems.
When I try to get on the forum the system goes into a loop.
Click to expand...

What is "AVG 8 Expensive"?
If it means you moved to the paid version, why did you move to the paid
version?
 
If you have moved to a paid version of the AVG 8, they don't have forums.
They have email support.

: Has anybody here got onto the AVG Forum?
:
: I switched from AVG 7 Free and a great experience to AVG 8 Expensive and
: have had nothing but trouble since - and they do NOT address problems.
:
: When I try to get on the forum the system goes into a loop.
:
: --
: JimL
:
:
 
Shenan Stanley said:
What is "AVG 8 Expensive"?
If it means you moved to the paid version, why did you move to the paid
version?
Click to expand...


I wanted their constant system monitoring setup - especially while on line.

JimL
 
That tells me I don't exist - after sending me an email with my username and
password in it (and that exact same URL). I tried immediately after getting
the email and again the next day.


The thing is, if you don't exist you can't ask them what's wrong.

JimL

Xandros said:
Try here http://freeforum.avg.com/
Click to expand...
 
philo said:
Well I switched to Avast,,,
but to get on the AVG forum you will probably have to enable cookies for
that site
Click to expand...

Been there - done that. (They COULD have the decency to tell you what the
problem is instead of merely looping.)

JimL
 
Is that actually to say that they will refuse to let you on a forum if you
don't have a free version? But as I said, they don't even answer my reports
from the paid version sign-on. One time after my very first request they
sent me an auto-report program that didn't report. Now they don't even
reply. (The problem? It tries to do updates all day and all night long
when I have automatic Updates unchecked and scheduled update set to once a
day at 12:00.)

A detail I omitted is that I got the system to send me Username/Password
info. I went directly from their message to the forum with the username and
password (with cookies turned on). Thereupon the system told me there was
no such username and password listed - - after notifying me exactly what
they were!! I even did cut-n-paste.
 
JimL said:
Is that actually to say that they will refuse to let you on a forum if you
don't have a free version? But as I said, they don't even answer my reports
from the paid version sign-on. One time after my very first request they
sent me an auto-report program that didn't report. Now they don't even
reply. (The problem? It tries to do updates all day and all night long
when I have automatic Updates unchecked and scheduled update set to once a
day at 12:00.)

A detail I omitted is that I got the system to send me Username/Password
info. I went directly from their message to the forum with the username and
password (with cookies turned on). Thereupon the system told me there was
no such username and password listed - - after notifying me exactly what
they were!! I even did cut-n-paste.


Tom [Pepper] Willett said:
If you have moved to a paid version of the AVG 8, they don't have forums.
They have email support.

: Has anybody here got onto the AVG Forum?
:
: I switched from AVG 7 Free and a great experience to AVG 8 Expensive and
: have had nothing but trouble since - and they do NOT address problems.
:
: When I try to get on the forum the system goes into a loop.
:
: --
: JimL
:
:
Click to expand...
Click to expand...
You need to be careful using cut and paste with user names and
passwords. It's quite easy to include an extra space which of course
makes either one invalid.

gls858
 
gls858 said:
JimL said:
Is that actually to say that they will refuse to let you on a forum if
you don't have a free version? But as I said, they don't even answer my
reports from the paid version sign-on. One time after my very first
request they sent me an auto-report program that didn't report. Now they
don't even reply. (The problem? It tries to do updates all day and all
night long when I have automatic Updates unchecked and scheduled update
set to once a day at 12:00.)

A detail I omitted is that I got the system to send me Username/Password
info. I went directly from their message to the forum with the username
and password (with cookies turned on). Thereupon the system told me
there was no such username and password listed - - after notifying me
exactly what they were!! I even did cut-n-paste.


Tom [Pepper] Willett said:
If you have moved to a paid version of the AVG 8, they don't have
forums.
They have email support.

: Has anybody here got onto the AVG Forum?
:
: I switched from AVG 7 Free and a great experience to AVG 8 Expensive
and
: have had nothing but trouble since - and they do NOT address problems.
:
: When I try to get on the forum the system goes into a loop.
:
: --
: JimL
:
:
Click to expand...
Click to expand...
You need to be careful using cut and paste with user names and passwords.
It's quite easy to include an extra space which of course makes either one
invalid.

gls858
Click to expand...

I suspect that as a cutter-paster of some 20 years experience at least one
of my many repeated cut/paste operations on top of many hand typed entries
managed to be right.

I'm not terribly surprised that the staff of AVG can be brainwashed into
actually believing their system is foolproof, perfect and otherwise
unimaginably wonderful. But it does amaze me that people who have actually
had to use their crummy systems can believe in this imagined perfection so
powerfully that they automatically assume anyone who comes up against their
odious mess with crappy results is obviously at fault himself - and that he
would automatically have given up with one lazy half assed try. Yet I see
it year after year after year.

JimL
 
It's quite easy to include an extra space which of course makes either one
invalid.

gls858
Click to expand...

Actually no. With the tiniest modicum of effort and _care_ it's quite
difficult to screw up a cut and paste.

JimL
 
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