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  • Thread starter Thread starter tclough
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tclough

I am wondering why I can't send and receive e-mails to my accout at
(e-mail address removed). I have been in touch with cogeco and they told be to
found out from you. Everything is ok with cogeco.

Thanks
T.Clough
 
tclough said:
I am wondering why I can't send and receive e-mails to my accout at
(e-mail address removed). I have been in touch with cogeco and they told be to
found out from you. Everything is ok with cogeco.

Thanks
T.Clough
Click to expand...


The most common problems for people having trouble sending/receiving
email are:

1. You are using the wrong mail server settings. Check your ISP's
website ( or that of your web hosting company if your mail host is other
than your ISP) for the correct mail server settings for POP (Incoming)
and SMTP (outgoing). Most ISP's will also have a "walkthrough" to show
you how to set up mail using popular email clients such as Outlook
Express, Eudora, and Thunderbird. If they don't have instructions for
Windows Mail yet, use the ones for Outlook Express.

Here is a link to your ISP's Help pages:

http://www.cogeco.ca/en/internet_support_o.html
http://www.cogeco.ca/en/internet_support_email_o.html
http://www.cogeco.ca/en/faq_internet_email_o.html

2. You have "outgoing mail server requires authentication" checked when
it does not. Or vice versa.

3. You are trying to send mail through an SMTP server that isn't your
regular ISP; i.e., you are trying to send mail through AT&T's server
when your ISP is Comcast. Some ISP's care about this and some don't.

4. Your user name and/or password are incorrect. Yes, you do have a user
name and password for your email. It probably has just been a long time
since you set this up (or someone else set it up for you) and you've
forgotten. Look through your ISP-related documentation or contact your
ISP. They will be able to tell you your user name and assign you a new
password.

5. Your antivirus is set to scan emails and/or is one that causes
problems with your operating system (such as McAfee in Vista). Turn this
option off since it doesn't provide you any extra protection and tends
to cause problems.

BTW, don't post your real, unmunged email address on Usenet (here). It
will get harvested by spambots.


Malke
 
tclough said:
I am wondering why I can't send and receive e-mails to my accout at
(e-mail address removed). I have been in touch with cogeco and they told be to
found out from you. Everything is ok with cogeco.

Thanks
T.Clough
Click to expand...

Do you receive any error messages when you try to send and receive, if so
what errors? Are you using a web interface or trying to use Windows Mail as
your e-mail client. If you are using Windows Mail, you need to get pop3
setup information from Cogeco; check their website or have their tech
support talk you through the proper setup for your e-mail application.
 
Can anyone tell me whether and how I can merge my Windows Mail mail folders
and files on my Windows Vista laptop with their counterparts in Outlook
Express on my XP desktop without overwriting and thus losing any mail files?
I do have an external hard drive for temporary storage. Thanks for any
helpful information.




Can any
 
You can drag the WinMail emails to an Outlook Express folder.
--
Ronald Sommer

: Can anyone tell me whether and how I can merge my Windows Mail mail
folders
: and files on my Windows Vista laptop with their counterparts in Outlook
: Express on my XP desktop without overwriting and thus losing any mail
files?
: I do have an external hard drive for temporary storage. Thanks for any
: helpful information.
:
:
:
:
: Can any
: : > : >>I am wondering why I can't send and receive e-mails to my accout at
: >>[email protected]. I have been in touch with cogeco and they told be to
: >>found out from you. Everything is ok with cogeco.
: >>
: >> Thanks
: >> T.Clough
: >
: > Do you receive any error messages when you try to send and receive, if
so
: > what errors? Are you using a web interface or trying to use Windows
Mail
: > as your e-mail client. If you are using Windows Mail, you need to get
: > pop3 setup information from Cogeco; check their website or have their
tech
: > support talk you through the proper setup for your e-mail application.
: >
: > --
: > Michael Solomon
:
 
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