Not receiving e-mails

  • Thread starter Thread starter KJB
  • Start date Start date
K

KJB

I have not been receiving e-mails since just before Christmas. I appear to
be able to send, but only a few messages have been received. I have tried
sending myself an e-mail from my daughter's hotmail account but it doesn't
arrive. I am not getting any error messages - when I hit Send/Receive it
goes through the motions of:

Authorizing
Retrieving list of messages from server (bar goes about half-way) and then
Disconnect
No new messages

I am on subscribers lists that I generally get updates for at least once a
week.

Gary - I can receive an e-mail from myself & the Bell internet check-up says
my
e-mail is working fine. I have turned off my firewall & e-mail scanning
protection on McAfee Security Centre & still nothing. I have just tried to
send an e-mail from my daughter's hotmail account to both myself & my
husband. He received his, but I didn't receive mine. We have the exact
same settings on our accounts other than our names.

Any help would be appreciated. Thanks
 
McAfee security programs are among the top three troublemakers for
Windows Mail. Sometimes it takes a while before symptoms start showing up.
First of all, turn off email scanning in McAfee, although that is seldom sufficient.
Next, delete that email account (because it has been corrupted by McAfee),
restart Windows Mail, then recreate the account.

If the problem continues, the only way you can prove or disprove that
McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://download.live.com/wlmail

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
KJB said:
I have not been receiving e-mails since just before Christmas. I appear to
be able to send, but only a few messages have been received. I have tried
sending myself an e-mail from my daughter's hotmail account but it doesn't
arrive. I am not getting any error messages - when I hit Send/Receive it
goes through the motions of:

Authorizing
Retrieving list of messages from server (bar goes about half-way) and then
Disconnect
No new messages

I am on subscribers lists that I generally get updates for at least once a
week.

Gary - I can receive an e-mail from myself & the Bell internet check-up says
my
e-mail is working fine. I have turned off my firewall & e-mail scanning
protection on McAfee Security Centre & still nothing. I have just tried to
send an e-mail from my daughter's hotmail account to both myself & my
husband. He received his, but I didn't receive mine. We have the exact
same settings on our accounts other than our names.

Any help would be appreciated. Thanks
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