not able to complete a scan

  • Thread starter Thread starter Kelly
  • Start date Start date
K

Kelly

I try to run a scan and have no problems until I reach
one file in the Hkey registery. It seems to get stuck on
that file. No matter how long I let the scan run it never
seems to get passed it. Does anyone know how I can
bypass this file in order to complete the scan and remove
the other spyware?

Thanks.
 
Kelly submitted this idea :
I try to run a scan and have no problems until I reach
one file in the Hkey registery. It seems to get stuck on
that file. No matter how long I let the scan run it never
seems to get passed it. Does anyone know how I can
bypass this file in order to complete the scan and remove
the other spyware?
Click to expand...

Hi

Try to restart in safe mode, press F8 during reboot.
(just click the F8 key as the PC is starting, just before the MS
Windows flag
screen appears)"

Scan again with MSAS, choose fullscan with all options checked.

Restart
 
-----Original Message-----
I try to run a scan and have no problems until I reach
one file in the Hkey registery. It seems to get stuck on
that file. No matter how long I let the scan run it never
seems to get passed it. Does anyone know how I can
bypass this file in order to complete the scan and remove
the other spyware?

Thanks.
.
Click to expand...
My scans won't finish ... but only on my laptop.
When I check Task Manager, it lists Microsoft Antispyware
as "Not responding" & I have to end the task. Same problem
in safe mode. I've tried an "Intelligent Quick Scan" and a
full scan: same problem with each.

The scan goes unresponsive during the middle of the scan;
never immediately. If it's the only application running it
usually gets to a file count of between 26,000 & 29,000 and
then it stops counting.

The scanner runs fine on my desktop.

Both PCs are running WinXP Pro with Service Pack 2 and all
upgrades.

No problems running AdAware or Spybot on either of them.
No spyware detected on either PC by either program.

Any suggestions?
 
If you are very comfortable working with permissions and the registry, find
that key, check the permissions on it. You will probably find that even as
an administrator, you don't have permission to do anything to it.

Take ownership of it, set the permissions for it and all subkeys to your
likeing, and then let's see what happens.

If you aren't comfortable with this kind of work, and few are--I'd wait
until there is some automated tool for this specific infection that can do
the job. You might try a scan with an online antivirus that also does
spyware:

http://housecall.trendmicro.com

for example.
 
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