Nortone internet secrity has my system screwed up! Help!!!

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  • Start date Start date
G

Guest

This is going to be lengthy...
Just the basics....
I was having problems installing Norton Internet security 2006
Spoke with symantecs several times and they had me do so many things, now my
Internet Explorer and windows media player 10 are completely messed up!!!
Symantec had me do a lot of things in the regit, I can't even remember what
they all were.
Bottom line: when using explorer now, I can't delete email from yahoo, I
can't go to some sites by clicking an icon on one site to get to the next
(getting no response at all), etc....lots of weird crap.
When trying to use windows media player I get the message "an internal
application error has occurred", and it won't let me reinstall it. It says
"It was not possible to complete setup. windows media player was installed
successfully, however, some of your existing licenses were not moved
appropriately. This might prevent you from playing some of your protected
files"
Well guess what??? I can't play any of my media files with media player, now.
Now for the topper......I can't even do a sytem restore now, because when I
go to do it, all I get is a totally blank screen.....therefore, I can't even
see a date to choose to do the restore.....
This is driving me nuts!!!
If anyone has any suggestions, I am all ears, and eyes in this case.
Please help!!!

(e-mail address removed)
 
Oof, Michael, that sounds bad. I used to have NIS installed on my computer
as well but not anymore. Headaches all over! What I did was uninstall it,
after numerous emails back and forth with their support dep't, and I simply
installed NAV 2003. All problems solved!

In your case I'm afraid the only way out is to install your system from
scratch. Try to backup your data and just format your HDD and start all
over. I know this may not be the answer you were looking for but when you
did some changes in the register (regedit) then there is just no saying what
harm was done, if any, and the best thing to do to have a stable system is
start all over.
Brgds,

Reginald
LookForLinks.com
http://www.lookforlinks.com
 
Thanks for the feedback. Could I possibly avoid having to reinstall my OS if
I know the changes they had me make to my registry??? Could someone tell me
what my registry should say???
Here's exactly what they had me do to my registry...

Remove the Symantec from Registry Editor (Hkey_Local_Machine\Software and
Hkey_Current_User\Software )
Create the Symantec folder in Hkey_Local_Machine\Software and
Hkey_Current_User\Software and give full control permissions
Check the permission for (Give full control permissions For Administrators
and System. Add these accounts if they are not listed)
Hkey_local_Machine\Software\Classes\CLSID,
Hkey_local_Machine\Software\Classes\INTERFACE and
Hkey_local_Machine\Software\Classes\TypeLib
Check permission for(Give full control permissions For Administrators and
System. Add these accounts if they are not listed)
Hkey_Classes_Root\CLSID,
Hkey_Classes_Root\INTERFACE,
Hkey_Classes_Root\Typelib
 
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