On this topic.. How do you ask Symantek a question? (I can't seem to
figure it out - other than the toll line.)
(I don't know what to do with the "Files at Risk" listing Norton AntiVirus
gives me after a Scan. It says to click on each one to determine what to do
with it... but, there doesn't seem to be a Delete option... (??)
Thanks,
Palmer
E-mail them. Customer Service.
I'm not sure , but did you try to rt click on those files?
The following was taken from the Norton AntiVirus Help section.
If this is not what you are looking for, try searching more in the Help section.
"Sometimes Norton AntiVirus detects an unknown virus that can't be eliminated
with the current set of virus definitions. Or, you have a file you think is
infected that is not being detected. From the Norton AntiVirus Quarantine, you
can send a file over the Internet directly to Symantec Security Response for
analysis. Symantec Security Response determines if your file is infected. If the
file is not infected, Symantec Security Response reports the results to you. If
your file is infected with a new virus, Symantec Security Response will create
and send you special updated virus definitions to detect and eliminate the new
virus on your computer.
You must have an Internet connection to submit a sample and an email address to
receive a reply. Once you submit the file in question, Symantec responds
immediately with an acknowledgement email message including a tracking number
you should use for further correspondence regarding this file. You are notified
again by email with the results of the final analysis within 48 hours.
In addition to quarantined files, the Quarantine stores two other groups of
items:
Backup Items:
Norton AntiVirus is preset to make a backup copy of a file before attempting a
repair. After the repaired file is verified, you can delete the infected backup
copy from the Quarantine.
Items Submitted To Symantec Security Response:
Files sent to Symantec Security Response for analysis are isolated. After
receiving the results of the analysis, you can determine what to do with the
files.
If you quarantine an individual file out of a compressed file it does not have
an original name to restore to, so no location appears in the Original Location
column."