norton live update ?

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Guest

I ran my norton live update and it came up Lu1814 live update could not
retrive update list. I am connected to the internet and it worked fine
yesterday. Does anyone know what I can do? I ran the support assistant on
there site and it said everything was ok. Please help...and thank you.
 
chere said:
I ran my norton live update and it came up Lu1814 live update could
not retrive update list. I am connected to the internet and it worked
fine yesterday. Does anyone know what I can do? I ran the support
assistant on there site and it said everything was ok. Please
help...and thank you.
Click to expand...

Welcome to Symatec Technical Support
www.symantec.com/support.
 
Chere,
The first thing I'd try is to temporarily disable your firewall and try
Live Update again. If that works it will mean that you must add Symantec's
Live Update to your "Trusted List" in your firewall program.


Milt
 
chere said:
I ran my norton live update and it came up Lu1814 live update could not
retrive update list. I am connected to the internet and it worked fine
yesterday. Does anyone know what I can do? I ran the support assistant on
there site and it said everything was ok. Please help...and thank you.
Click to expand...

This also happened to me today, and after wasting a half an hour
following Symantec's suggestions, gave up. Three hours later tried
again, and it downloaded. Can only assume that the site was down for
awhile -- and as usual Symantec doesn't tell you that they have a
problem; instead they waste your time. Is that sufficient to give up
Symantec? No, not by itself, but couple with their other problems, I am
ready to switch to another antivirus and forget NSW.

Miles
 
Thanks everyone for the help. It must have been there problem because live
update is working fine this morning. It would be nice if Systematic would
notify you when they have a problem.
 
Try the norton group(s) for your Norton's product.

First though, check your firewall is allowing "LiveUpdate" to access the
'net to retrieve the updates (should be listed in "Exceptions" or "Trusted
Programs" or the like.
 
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