norton internet 2005

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Guest

i am using norton internet security 2005, which was installed around november
05, but it says that my subscription is up for renewal in feb 06, i have
tried to contact customer support but i am just going round in circles. i
have also checked my date/time as well as runninng live update which is
suggested on their support page. i thought i would have a years subscripton
from the time i bought it-not till the end of the year!has anyone else come
accross this problem??
 
Yes, if you first installed it in Novembar then your subscription should be
good until November 2006. It hadn't been installed previously on that or
another computer, had it? What do you mean you're going "around in
circles" whn you tried to contact them? Have you tried writing them and
describing your problem? If not, I'd suggest doing so at the following
site:

https://symantec.iseva.net/support.aspx
 
hi dave, it was brand new and sealed when i bought it(although it was on
e-bay)!! When i try to email them on the help and support site, i fill in all
the details account number- name-address- but when i click on the next line
it gives me all these areas in usa to choose from-unfortunately i,m from
Scotland and that,s where i get stuck, i,m going to try using the link you
gave me -fingers crossed, (you don,t know if they have a telephone number or
what their address is by any chance?
thanks
Susan
 
Ahh, you bought it on E-Bay. Just because it was sealed doesn't mean it
hadn't already been used some.

Tom
| hi dave, it was brand new and sealed when i bought it(although it was on
| e-bay)!! When i try to email them on the help and support site, i fill in
all
| the details account number- name-address- but when i click on the next
line
| it gives me all these areas in usa to choose from-unfortunately i,m from
| Scotland and that,s where i get stuck, i,m going to try using the link you
| gave me -fingers crossed, (you don,t know if they have a telephone number
or
| what their address is by any chance?
| thanks
| Susan
|
| --
| lachygirl
|
|
| "Dave" wrote:
|
| > Yes, if you first installed it in Novembar then your subscription should
be
| > good until November 2006. It hadn't been installed previously on that
or
| > another computer, had it? What do you mean you're going "around in
| > circles" whn you tried to contact them? Have you tried writing them
and
| > describing your problem? If not, I'd suggest doing so at the following
| > site:
| >
| > https://symantec.iseva.net/support.aspx
| >
| >
| >
| > | > >i am using norton internet security 2005, which was installed around
| > >november
| > > 05, but it says that my subscription is up for renewal in feb 06, i
have
| > > tried to contact customer support but i am just going round in
circles. i
| > > have also checked my date/time as well as runninng live update which
is
| > > suggested on their support page. i thought i would have a years
| > > subscripton
| > > from the time i bought it-not till the end of the year!has anyone else
| > > come
| > > accross this problem??
| > > --
| > > lachygirl
| >
| >
| >
 
I don't have any contact information other than what's available on their
web site. But that's one of the risks in buying from ebay. Anyone can
put shrinkwrap back on a used item.
 
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