Norton helps those who help themselves?

  • Thread starter Thread starter BUB 209
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BUB 209

O.K. Adware. The name of the adware is, Adware.mainsearch. It's taken
over about.blank as a Windows Explorer option, you set Explorer to about.
blank and it has this bogus generic search window. Norton finds it, identifies
it, but won't zap it. The instructions for removal are to go to Windows
Explorer
and delete it, but - access denied. The name of the file is lbh.dll. Would I
have to go into the registry to delete it? Just wondering if someone could
tell me how, thanks very much.
 
bub209 said:
O.K. Adware. The name of the adware is, Adware.mainsearch. It's taken
over about.blank as a Windows Explorer option, you set Explorer to about.
blank and it has this bogus generic search window. Norton finds it, identifies
it, but won't zap it. The instructions for removal are to go to Windows
Explorer
and delete it, but - access denied. The name of the file is lbh.dll. Would I
have to go into the registry to delete it? Just wondering if someone could
tell me how, thanks very much.
Click to expand...
Start up in Safe Mode.
 
O.K. Adware. The name of the adware is, Adware.mainsearch. It's taken
over about.blank as a Windows Explorer option, you set Explorer to about.
blank and it has this bogus generic search window. Norton finds it, identifies
it, but won't zap it. The instructions for removal are to go to Windows
Explorer
and delete it, but - access denied. The name of the file is lbh.dll. Would I
have to go into the registry to delete it? Just wondering if someone could
tell me how, thanks very much.
Click to expand...

Boot up into Safe mode. You should then be able to delete the file.


Art
http://www.epix.net/~artnpeg
 
BUB 209 said:
O.K. Adware. The name of the adware is, Adware.mainsearch. It's taken
over about.blank as a Windows Explorer option,
Click to expand...

Windows Explorer? (probably you meant "Internet Explorer")
you set Explorer to about.blank and it has this bogus generic search window.
Norton finds it, identifies it, but won't zap it. The instructions for removal are
to go to Windows Explorer and delete it,
Click to expand...

I believe that they mention starting the computer in "Safe Mode".

....and for a reason.
but - access denied.
Click to expand...

....and *that* may be the reason. ;o)
The name of the file is lbh.dll. Would I have to go into the registry
to delete it?
Click to expand...

You don't delete files from the registry, you only delete references
to files from there.
Just wondering if someone could tell me how, thanks very much.
Click to expand...

There are several ways, but I don't know what OS you are using.

Maybe you could try the procedure from Norton again, this time
*really* doing what they suggest.
 
There are several ways, but I don't know what OS you are using.
Click to expand...

It's Windows XP Pro.
I believe that they mention starting the computer in "Safe Mode".
Click to expand...

I tried it in Safe Mode and it wouldn't
delete, also I ran the update as they
suggested before rebooting.
 
BUB 209 said:
It's Windows XP Pro.
Click to expand...

Gadzooks! (translation - "Zoiks!")
I tried it in Safe Mode and it wouldn't
delete, also I ran the update as they
suggested before rebooting.
Click to expand...

Have you tried XP's "Recovery Console"? I think it allows you
to delete files. In case you didn't install it as a boot option, it
should be on your installation media (CD).
 
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