Norton can't seem to get rid of Beagle.J

  • Thread starter Thread starter Cliff Hartle
  • Start date Start date
C

Cliff Hartle

I have a machine that got the Beagle.J virus. I ran the Symantec removal
tool.

The log showed the following:

The virus was not found running in memory. It deleted the registry entry and
deleted about 173 files.

The problem with the computer is that every once and awhile Norton pops up
and detects the virus in a file in the Temp Internet folder.

The name of the file is always named something like 1[3].jpg. Norton
sometimes kills it and sometimes it doesn't.

It is diving my customer crazy.

Any ideas.
 
Have your customer do this:

1.Perform some basic system maintenance. "°Mike°" has a great guide for
this. It can be found here:

(°Mike°'s) Basic computer maintenance
http://uk.geocities.com/personel44/maintenance.html
(Make sure to empty your Temp folder)

2. Disable System Restore (If your client has an OS with System Restore,
since you did not specify).

3. Update his virus definitions and reboot into Safe Mode. Perform a full
system scan and removed every infected file found.

4. Reboot into Normal mode again, open the Task Manager (If your client has
an OS containing Task Manager, since you did not specify) and make sure
under Processes, that "irun4.exe" is not running. Then in Windows Explorer
go to C:\Windows\system32 and make sure that "irun4.exe" does not exist.
 
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