Norton AV not updating - please help

  • Thread starter Thread starter Scott
  • Start date Start date
S

Scott

I'm having a problem with my Norton SystemWorks 2004/Norton Anti-Virus.
Every time I open a MS Word document (Any MS Word document) - the Norton
Anti-Virus "Definition Alert" box pops up - it tells me to run Live Update
because my virus definitions may not be up-to-date - but when I try to run
it, it says it can't get a connection to the Internet. I don't understand
that because I'm always connected through my cable internet that's always
connected. Here's what it says after it tries to update:
Initializing...
Click to expand...
Connecting to liveupdate.symantecliveupdate.com...
Unable to connect to host
LiveUpdate could not connect to your Internet Service Provider. Verify your
dial-up information is correct.
LiveUpdate session is complete.

I bought SystemWorks only 4 months ago - and it worked fine until now.
So I'm asking this:
Why can't my Norton Anti-Virus connect to the internet (to get the latest
downloads).
-AND-
How can I get the annoying "Definition Alert" box to stop popping up
whenever I open a Word document? (or will it go away once I'm updated with
the virus info?)

Thank you for whatever help/advice you can give me.
 
Scott,

Can you get the the Symantec site in your browser? (www.symantec.com).
There's a few viruses going around that block access to some AV sites.

Have you checked the Symantec knowledge base?
(http://www.symantec.com/techsupp/) There's a few other reasons why you may
not be able to get through, which are a bit technical. Take a note of any
error messages or error numbers. Do a search of the knowledge base for your
particular error number or message. Follow the instructions provided if it's
one of these problems.

TK
 
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