Norton AntiSpam - slow processing of 'This is spam'

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Guest

Norton AV 2005, Windows XP Professional.

I receive an email into my inbox.

It's spam so I click 'This is spam'.

The small Norton AntiSpam 'Initializing' window opens, the computer gets
busy, then it takes perhaps a minute for the small window to disappear as
the email is transferred to the Norton AntiSpam folder. (Before the problem
emerged this process would consume just a second or two.)

If I select - say - 10 emails and mark them as 'This is spam' then I can
expect to wait perhaps 10 minutes as the progress bar painfully-slowly works
through them. Sometimes it won't process them all and just hangs-up.

I have half a recollection that a month or two ago I fixed the problem,
albeit - it transpired - temporarily, by disabling Norton AntiSpam then
enabling it again. (Although when I tried that again yesterday it didn't
make a difference, so maybe I'm incorrectly remembering what I previously
did.)

Any help or guidance appreciated. (Sympathy's good too.)
 
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Spamfree! said:
Norton AV 2005, Windows XP Professional.

I receive an email into my inbox.

It's spam so I click 'This is spam'.

The small Norton AntiSpam 'Initializing' window opens, the computer gets
busy, then it takes perhaps a minute for the small window to disappear as
the email is transferred to the Norton AntiSpam folder. (Before the problem
emerged this process would consume just a second or two.)
Click to expand...

I've found that my spam learning program (spamassassin)'s learning database
can become quite fragmented after a while. It could be the case that it
needs defragmenting. Also your email client's mailbox file could be in a
similar state; they suffer from relatively heavy fragmentation as well.

If I select - say - 10 emails and mark them as 'This is spam' then I can
expect to wait perhaps 10 minutes as the progress bar painfully-slowly works
through them. Sometimes it won't process them all and just hangs-up.
Click to expand...

That *is* pretty bad. What spec system have you got?
Are there signs of heavy disk usage (hearing the disk clicking away madly
and/or the activity light on the case)?

Any help or guidance appreciated. (Sympathy's good too.)
Click to expand...

*hands over a pouch of sympathy*


HTH
- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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Hash: SHA1



I've found that my spam learning program (spamassassin)'s learning database
can become quite fragmented after a while. It could be the case that it
needs defragmenting. Also your email client's mailbox file could be in a
similar state; they suffer from relatively heavy fragmentation as well.



That *is* pretty bad. What spec system have you got?
Are there signs of heavy disk usage (hearing the disk clicking away madly
and/or the activity light on the case)?



*hands over a pouch of sympathy*


HTH
- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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Click to expand...
Another spam program that "learns" as it goes is Spambayes - it's
very fast and I'm quite happy with it.

Louise
 
Extremely powerful laptop (insufficient processing power won't be the
problem!). No particular signs of high disk activity (a little earlier
today, having started the 'Initializing' process, no activity whatsoever!).

I'm using Outlook - not aware it has a 'learning' programme! How/where do I
defragment?

Thanks and regards.
 
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Spamfree! said:
Extremely powerful laptop (insufficient processing power won't be the
problem!). No particular signs of high disk activity (a little earlier
today, having started the 'Initializing' process, no activity whatsoever!).

I'm using Outlook - not aware it has a 'learning' programme! How/where do I
defragment?
Click to expand...

The learning process is part of Norton's AntiSpam...well I assume it's
capable of learning. If it finds a message which looks very spammy, it will
remember what it looks like and hence "learn" that it was spam. Other
anti-spam products can be given a spam email they missed and be told to
learn it as spam, and vice-versa for normal email, thus increasing their
effectiveness.

If there's not much disk activity I'd say fragmentation isn't your problem.
I think my lack of knowledge about how Outlook and Norton AntiSpam
integrate will stop me being of any more help - have you tried the
symantec.* Usenet groups?



Cheers
- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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Spamfree! said:
Extremely powerful laptop (insufficient processing power won't be the
problem!). No particular signs of high disk activity (a little earlier
today, having started the 'Initializing' process, no activity whatsoever!).

I'm using Outlook - not aware it has a 'learning' programme! How/where do I
defragment?

Thanks and regards.
Click to expand...

What version of Outlook? I use Outlook 2003, which has it's own spam
filter -- it doesn't really need Norton's integrated version.
 
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