norton 2004 AV activation

  • Thread starter Thread starter Gaz
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G

Gaz

Customer has norton 2004 (i know......), bought in a store, installed on
machine, activated fine.
Problem with her machine, (hard disk died) machine needed reinstall of XP.
Installed, come to put norton 2004 AV back on machine, isntalls fine. I
didnt activate, I like to let the customer activate their products / OS.
Left the machine, came home, got a phone call, activation was refused,
'limit exceeded', having experienced microsoft ativation problems
occasionally, i told her to follow the link, where i am sure she would find
a uk telephone number, where the operator will reauthorise for her.

30 mins later, she calls back, they point blank refused to reactivate her
programme, and told her to go and buy it again.

The customer assures me she hasnt passed her install cd plus key all around
to kith and kin.

This cannot be right, surely??

Gaz


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Gaz said:
Customer has norton 2004 (i know......), bought in a store, installed on
machine, activated fine.
Problem with her machine, (hard disk died) machine needed reinstall of XP.
Installed, come to put norton 2004 AV back on machine, isntalls fine. I
didnt activate, I like to let the customer activate their products / OS.
Left the machine, came home, got a phone call, activation was refused,
'limit exceeded', having experienced microsoft ativation problems
occasionally, i told her to follow the link, where i am sure she would find
a uk telephone number, where the operator will reauthorise for her.

30 mins later, she calls back, they point blank refused to reactivate her
programme, and told her to go and buy it again.

The customer assures me she hasnt passed her install cd plus key all around
to kith and kin.

This cannot be right, surely??
Click to expand...

My boss had the same problem, Symantec refused to acknowledge any order
made in the past and said they had no record of it, we did manage later
to log into the site using the email address and CC details stored (it
was bought online) so got a further activation. But what a PITA they were.

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Trevor Best said:
My boss had the same problem, Symantec refused to acknowledge any order
made in the past and said they had no record of it, we did manage later to
log into the site using the email address and CC details stored (it was
bought online) so got a further activation. But what a PITA they were.

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Click to expand...


A couple of thoughts

1) I do not like the way that they charge now to hold a copy of your
purchase online.

2) Without the above, buying an upgrade is usually cheaper in PC World than
going online - which is saying something. Well, it was for me twice earlier
this year.
 
Gaz said:
Customer has norton 2004 (i know......), bought in a store, installed on
machine, activated fine.
Problem with her machine, (hard disk died) machine needed reinstall of XP.
Installed, come to put norton 2004 AV back on machine, isntalls fine. I
didnt activate, I like to let the customer activate their products / OS.
Left the machine, came home, got a phone call, activation was refused,
'limit exceeded', having experienced microsoft ativation problems
occasionally, i told her to follow the link, where i am sure she would
find a uk telephone number, where the operator will reauthorise for her.

30 mins later, she calls back, they point blank refused to reactivate her
programme, and told her to go and buy it again.

The customer assures me she hasnt passed her install cd plus key all
around to kith and kin.

This cannot be right, surely??

Gaz
Click to expand...

Sorted now...... For others who have a similar problem activating norton
2004 anti virus.....

Here is the telephone number that worked for me:
02076165600 press 1, then hold for about ten minutes :(.......

They reset the key, once it reaches five uses it is frozen (the first rep my
customer spoke to insisted that she needed to buy a new copy), good luck. I
hope it helps anyone else in a similar problem.

Gaz
 
Gaz said:
Customer has norton 2004 (i know......), bought in a store, installed on
machine, activated fine.
Problem with her machine, (hard disk died) machine needed reinstall of XP.
Installed, come to put norton 2004 AV back on machine, isntalls fine. I
didnt activate, I like to let the customer activate their products / OS.
Left the machine, came home, got a phone call, activation was refused,
'limit exceeded', having experienced microsoft ativation problems
occasionally, i told her to follow the link, where i am sure she would find
a uk telephone number, where the operator will reauthorise for her.

30 mins later, she calls back, they point blank refused to reactivate her
programme, and told her to go and buy it again.

The customer assures me she hasnt passed her install cd plus key all around
to kith and kin.

This cannot be right, surely??

Gaz
Click to expand...

PC Pro magazine now has McAfee VirusScan 8 Professional 2004 as their
A-list anti-virus software. Perhaps not the best recommendation, but
you could probably do worse.

Time to vote with your feet - I know I would not put up with Symantec's
semantics.


Odie
 
On 20/09/2004 Odie Ferrous wrote:

[snipped]

PC Pro magazine now has McAfee VirusScan 8 Professional 2004 as their
A-list anti-virus software. Perhaps not the best recommendation, but
you could probably do worse.

Time to vote with your feet - I know I would not put up with
Symantec's semantics.


Odie
Click to expand...

Do you have to go through an activation process with McAfee? I'm ready
to upgrade and in view of all the negative comments about Norton I
think I'll follow PC Pro's recommendation.
 
Odie Ferrous said:
PC Pro magazine now has McAfee VirusScan 8 Professional 2004 as their
A-list anti-virus software.
Click to expand...

Yuk! This will be the same magazine that recommended IBM/Hitachi
drives while the rest of the world was suing them and is rarely
in-synch with what most people acknowledge as the current best of the
crop. I sometimes read their A-list for a chuckle; I certainly
wouldn't buy anything off it without checking out usenet or Google
first.
Perhaps not the best recommendation, but
Click to expand...

You could say that again!
you could probably do worse.
Click to expand...

I doubt it!

I get McAfee for free and still choose to buy Norton. *All* the free
alternatives I've tried are better than VirusScan so if you really
don't like Norton go for one of those.

--
 
Odie said:
Time to vote with your feet
Click to expand...
Done just that and gone to a package consisting of AVG Anti-Virus and
Kerio Personal Firewall - £30 plus VAT from a special on Kerio's
website.

Both work exceedingly well. AVG doesn't hog too many resources either.

Worth a look....

--
Tony Brookes

Chorley, UK

Sent using Virtual Access V6.0 build 10
on Windows 2000 Service Pack 4 build 2195
 
Paul said:
Yuk! This will be the same magazine that recommended IBM/Hitachi
drives while the rest of the world was suing them and is rarely
in-synch with what most people acknowledge as the current best of the
crop. I sometimes read their A-list for a chuckle; I certainly
wouldn't buy anything off it without checking out usenet or Google
first.
Click to expand...

I remember that - I actually sent an email to the editor to complain
about it.

His response was pathetic - something about it being impossible to keep
on top of new technology. Strange - I thought that was the reason they
published the magazine in the first place.

However, Norton has been flavour of the month for too long - surely
there must be a better package.

Odie
 
I remember that - I actually sent an email to the editor to complain
about it.
Click to expand...

That was one of their more memorable gaffs. Some others that spring
to mind was their having a CD-RW on their A-list (a Samsung IIRC)
which didn't do RAW when every man, his dog, his goldfish and the
neighbours wood lice where all running CloneCD. That and A-listing a
motherboard with one of the dodgier VIA chip sets alongside a sound
card (a Sound Blaster I think), which at that time was known not to
like dodgy VIA chip sets.

You have to try *really* hard to get it as wrong as PC Pro do
sometimes.... nay, often! ;-)
His response was pathetic - something about it being impossible to keep
on top of new technology. Strange - I thought that was the reason they
published the magazine in the first place.
Click to expand...

Don't be silly. It's published to sell advertising space and they
publish reviews so they can encourage punters to buy products from
manufacturers who advertise, from vendors who pay to be listed as the
supplier. Cynic said:
However, Norton has been flavour of the month for too long - surely
there must be a better package.
Click to expand...

I don't disagree but McAgro VirusScam *isn't* the one. Despite not
having to pay for it I still refuse to run it, which might indicate
how truly awful I think it is! Some of the free alternatives are
probably better and, being free, you can try them out for a while
before making your mind up.

--
 
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