No sound

M

MTK2008

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Hi im new to this site so bear with me. Lets see if i can give you all the proper info on my problem here.

I have a HP Pavillion dv6707 us laptop. I just installed windows XP (Mind you i've had to do this several times because someone keeps getting trojans) I've tried ALL the trouble shooting options and went throught the forums and nothing seems to work. if i go to the device manager it tells me there is no audio devices. If i go into START> ALL PROGRAMS> ACCESSORIES> ENTERTAINMENT> SOUND CONTROL it then tells me i have no mixer device installed. I tried to go into harware and all that to add one but it doesn't let me and i've been up for 24hrs tryin to figure this out PLEASE HELP!!!! thank you!
 
You need to put the CD in that came with the laptop and install the relevant drivers, one of which will be for the sound device.

Assuming your copy of XP is a full disk and not one of those HP recovery disks with integrated drivers, in which case try installing the sound drivers and pointing the installation to that disk.
 
I have a genuine copy of wondows xp thats not a recovery disk... i looked and it says all the drivers are installed properly
 
When you carried out previous installations from that disk did the sound drivers install automatically and the sound work straight away?

If so, this is quite odd.

Go to control panel/system/hardware/device manager/sound video and game controllers/ and then right click on your audio device and select properties.

Select driver and then install or reinstall driver. Leave the XP disk or the HP disk in the drive and see if they're reinstalled.

If it tells you the best driver for that device is already installed check you don't have anything muted in the volume controls and also that the correct type of speaker is selected (in advanced), in your case probably 'stereo speakers'.
 
yea, i tried it and still nothing, i tried to update all the drivers in that section and non were found even with the disk...
 
floppybootstomp said:
When you carried out previous installations from that disk did the sound drivers install automatically and the sound work straight away?
Click to expand...

I still don't know the answer to that.

Did you get a disk with the laptop?
 
and yes the sound worked before with this same disk so i honestly have no idea what gives....
 
it belongs to a friend of mine. Usually if i have a question about computers i can just ask him but hes been busy latley. Like i said i've never had a problem with it up until now... I don't wanna re-format again, any other options?
 
its weird, its like it beeps at me to ask me if i want to delete my inbox on myspace or when theres no device or mixer but it won't play any actual sounds...
 
Not that I can think of, no.

I just checked on HP's site and there are no specific HP audio drivers for that machine, it relies on Windows for the drivers, as you said.

Have you checked the volume sliders are up and that nothing is muted in the volume control panel?

Other than that, I'm stumped.

As much as you don't want to do a fresh install, if you want sound that may be your only option.

Perhaps somebody else has some ideas.

It may also be worth applying all the XP updates as well.
 
I just installed ALL the updates for windows lastnight and i can't even get the controls to pop up to check the volume. it says "VOLUME CONTROL" " There are no active mixer devices availible. to install mixer devices, go to control panel, click printers and other hardware, and then click add hardware. this program will now close." so it won't even let me look at those controls. Everything else works including the web cam sound is my only problem...
 
The problem seems to be an improper installation of the sound drivers and related software doesn't it?

Go to the device manager and remove the audio advice.

With the XP CD in the drive, reboot.

See if it reinstalls the sound driver correctly when it boots.

If not, try uninstalling the sound device from the Control panel's 'add/remove programs' option and again reboot with the XP CD in the drive.

If neither of those two work I figure you're looking at a fresh install.
 
Have you looked on Windows update to see if there is a driver update? might be worth a try if you have not done that.
 
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