No sound with SoundMax on Vista RTM

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Guest

Good day!

I have upgraded my Dell Precision 450 to Windows Vista Ulitimate RTM. It
installed SoundMax Integrated audio driver. However, there is no sound.

Even the configuration applet does funny things:

1. When trying to test the speakers (Right click on the volume control,
select Playback Devices, selecting speakers, clicking on Configure, and
pressing the Test button) yield the message:

"Failed to play test tone"

This is very useful message, since it tells me that indeed I could not here
the test tone, and it is not my fault...

When trying to configure recording devices, the applet simply get stuck,
and I have to kill it.

I tried to diagnose it a little bit more, and I used Process Monitor to try
to pin point what fails.

I use Process Monitor utility from SysInternals (very very nice) and I got
the following log:

1541 2:29:53.9924074 rundll32.exe 1592 Thread Exit SUCCESS User Time:
0.0000000, Kernel Time: 0.0000000
2362 2:29:54.3881764 rundll32.exe 1592 FASTIO_NETWORK_QUERY_OPEN C:\Windows\System32\mmsys.cpl FAST IO DISALLOWED
2363 2:29:54.3884290 rundll32.exe 1592 IRP_MJ_CREATE C:\Windows\System32\mmsys.cpl SUCCESS Access:
Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes:
n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
2364 2:29:54.3887561 rundll32.exe 1592 FASTIO_QUERY_INFORMATION C:\Windows\System32\mmsys.cpl SUCCESS Type:
QueryBasicInformationFile, CreationTime: 11/2/2006 11:03:23, LastAccessTime:
11/2/2006 12:40:35, LastWriteTime: 11/2/2006 11:44:42, ChangeTime: 1/16/2007
15:59:51, FileAttributes: A
2365 2:29:54.3887843 rundll32.exe 1592 IRP_MJ_CLEANUP C:\Windows\System32\mmsys.cpl SUCCESS
2366 2:29:54.3890067 rundll32.exe 1592 IRP_MJ_CLOSE C:\Windows\System32\mmsys.cpl SUCCESS
2367 2:29:54.3931388 rundll32.exe 1592 Thread Create SUCCESS Thread ID: 7800
2386 2:29:54.3984425 rundll32.exe 1592 Thread Create SUCCESS Thread ID: 7160
2390 2:29:54.4187465 rundll32.exe 1592 RegOpenKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render\{9ba77b50-4427-4271-acc4-b30057ff4360} SUCCESS Desired Access: Read
2391 2:29:54.4188435 rundll32.exe 1592 RegQueryValue HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render\{9ba77b50-4427-4271-acc4-b30057ff4360}\DeviceState SUCCESS Type: REG_DWORD, Length: 4, Data: 4294967295
2392 2:29:54.4188904 rundll32.exe 1592 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render\{9ba77b50-4427-4271-acc4-b30057ff4360} SUCCESS
2393 2:29:54.4191857 rundll32.exe 1592 Thread Exit SUCCESS User Time:
0.0000000, Kernel Time: 0.0000000
2429 2:29:54.4420763 rundll32.exe 1592 FASTIO_NETWORK_QUERY_OPEN C:\Windows\System32\mmsys.cpl FAST IO DISALLOWED
2430 2:29:54.4423322 rundll32.exe 1592 IRP_MJ_CREATE C:\Windows\System32\mmsys.cpl SUCCESS Access:
Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes:
n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
2431 2:29:54.4426456 rundll32.exe 1592 FASTIO_QUERY_INFORMATION C:\Windows\System32\mmsys.cpl SUCCESS Type:
QueryBasicInformationFile, CreationTime: 11/2/2006 11:03:23, LastAccessTime:
11/2/2006 12:40:35, LastWriteTime: 11/2/2006 11:44:42, ChangeTime: 1/16/2007
15:59:51, FileAttributes: A
2432 2:29:54.4426739 rundll32.exe 1592 IRP_MJ_CLEANUP C:\Windows\System32\mmsys.cpl SUCCESS
2433 2:29:54.4427082 rundll32.exe 1592 IRP_MJ_CLOSE C:\Windows\System32\mmsys.cpl SUCCESS
2623 2:29:54.5297162 rundll32.exe 1592 Thread Create SUCCESS Thread ID: 6232
2625 2:29:54.5300716 rundll32.exe 1592 RegOpenKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render\{9ba77b50-4427-4271-acc4-b30057ff4360}\Properties SUCCESS Desired Access: Read
2627 2:29:54.5301786 rundll32.exe 1592 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render\{9ba77b50-4427-4271-acc4-b30057ff4360}\Properties SUCCESS
2667 2:29:54.5465323 rundll32.exe 1592 FASTIO_NETWORK_QUERY_OPEN C:\Windows\System32\mmsys.cpl FAST IO DISALLOWED
2668 2:29:54.5467069 rundll32.exe 1592 IRP_MJ_CREATE C:\Windows\System32\mmsys.cpl SUCCESS Access:
Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes:
n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
2669 2:29:54.5469706 rundll32.exe 1592 FASTIO_QUERY_INFORMATION C:\Windows\System32\mmsys.cpl SUCCESS Type:
QueryBasicInformationFile, CreationTime: 11/2/2006 11:03:23, LastAccessTime:
11/2/2006 12:40:35, LastWriteTime: 11/2/2006 11:44:42, ChangeTime: 1/16/2007
15:59:51, FileAttributes: A
2670 2:29:54.5469949 rundll32.exe 1592 IRP_MJ_CLEANUP C:\Windows\System32\mmsys.cpl SUCCESS
2671 2:29:54.5470254 rundll32.exe 1592 IRP_MJ_CLOSE C:\Windows\System32\mmsys.cpl SUCCESS
2672 2:29:54.5472598 rundll32.exe 1592 FASTIO_NETWORK_QUERY_OPEN C:\Windows\System32\mmsys.cpl FAST IO DISALLOWED

The only thing that I could figure that it reads the state of a value named
DeviceState and then fails.

This starts to get really annoying!

I hope that a solution is on site

Yuval
 
My sound worked for 1 day then died. After spending 2 hours with MS Tech support support engineer found an internal document that matched what had happened. My Windows Audo service will not start. Tech document said it was caused after system came out of hibernation, which is when mine died. Solution was to apply hotfix to Vista. We did and still no sound. MS now says driver might be the problem and I will have to wait until Dell releases new one. MS engineer promised to let me know if they found another solution.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
I was having the same problem with the integrated SoundMax card on my ASUS P4S533-X motherboard. Try to install an older driver. For example I installed a driver signed in 2002 and the sound has mysteriously come back. If ever in doubt use the drivers that you know work. What I have noticed is that Vista is essentially the same OS as XP just with a prettier interface. On the other hand, the jump from Windows 2000 to XP was much more major, where driver compatibility was a real issue. This is not the case when "upgrading" from XP to Vista.

Hope my tips help.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
I have the same problem where the drivers all look ok but when trying to play
a test sound I get Failed to play test tone. MS was going to email me the fix
but I never got one. The website says to contact them for the hotfix. I did
and still no hotfix in my email. Where did you get your fix from?
Thanks,
Scotty
 
have the same problem. The sound will stop working intermittently in WMC and media player. Sometimes after watching a videon clip on the web. After trading emails with a Microsoft support technitian here is what I got -

"Based on the current information, this issue can occur due to an incompatible sound card driver. After installing Windows Vista, we need to install the Windows Vista compatible sound card driver. I notice that your motherboard is Intel D865Perl. Based on my research, Intel does not provide a Windows Vista driver for the sound card integrated in Intel D865Perl. "

They also sent me some links to

"We can also purchase a new sound card which is compatible with Windows Vista. Besides Windows Vista Hardware Compatibility List, I have also found the following articles on the Internet for you:

List of Vista Supported Hardware & Software

http://forumz.tomshardware.com/soft...rted-Hardware-amp-Software-ftopict232602.html

Vista Compatible/Incompatible Hardware List

http://www.vistaforums.com/forum/Topic2828-41-1.aspx

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information."

If you look at the web pages you'll see that there are very few soundcards that support Vista. Even Creative's new drivers do Not support DVD sound. What a fiasco.



EJR
 
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